Senior Analyst

Are you looking for a challenging, multifaceted position that will be integral to the digital transformation of an organization? Do you thrive in an environment where you are encouraged to think outside the box and challenge the status quo? If so, consider this exciting opportunity with the Ministry of Labour, Immigration, Training and Skills Development!

The Labour Relations Solutions Division is looking for performance-driven and innovative professionals to bring their proven expertise in any of the following areas to the role of Senior Analyst:
• Low-code software (e.g. Salesforce) and/or web development
• Data analytics and visualizations
• Digital and business process transformation utilizing AI/machine learning, robotic process automation
• Project management utilizing methodologies such as Agile, Scrum, and Lean
• UX/content design and technical writing

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:
• Competitive compensation and benefits
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role

Don't meet every requirement?
If you're excited to work for the Ontario Public Service but don't think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:
• Drive digital transformation initiatives while applying a user-centric lens
• Develop innovative solutions that optimize the client experience and optimizes business processes
• Provide reporting solutions, analytical expertise, and technical leadership for data mining and reporting initiatives within the ministry, across the OPS and to external stakeholders
• Provide project leadership and expertise in the planning and execution of the design, analysis, implementation and reporting of all client-facing labour relations services and program data
• Lead and conduct user research and user experience sessions that support client-centric delivery of digital, public-facing solutions

How do I qualify?

Technical Knowledge and Skills:

You have experience with the following:
• I&IT technologies/trends, databases, object-oriented and web programming
• Low-code/no-code platform development, business intelligence and business analysis software/tools/methodologies, data stores
• Business process design to leverage automation toolsets and process improvement methodologies
• Generative artificial intelligence, machine learning and/or robotic process automation

Analytical and Research Skills:

You have:
• Knowledge of principles and methods of quantitative and qualitative research and analysis methodologies, including the use of computer systems and software
• Ability to undertake analysis of trends, system modelling, and evaluation of best practices, options, costs, and impacts
• Knowledge of theories, principles, and methodologies of research, and statistical analysis techniques to design, conduct, and consult on research projects and issues, and interpret statistical information
• Ability to design and conduct program evaluations and support the accurate reporting of performance data

Project Management and Leadership Skills:

You can:
• Demonstrate knowledge of project management techniques to plan and lead complex business-led digital service delivery and data reporting projects
• Provide technical guidance to teams and divisional staff in the application of sound analytical methodologies and resolve technical problems/issues
• Provide project coordination and guidance to the team of coordinators, management, external consultants, stakeholders and clients for implementation of the project across the province
• Provide advice and change management expertise to senior management and stakeholders on project status, and business processes

Relationship Management and Communication Skills:

You are able to:
• Develop documentation on functional business requirements, high-level project plans, and mapping of business processes
• Present technical business proposals to senior management
• Draft AODA-compliant communications and content for a variety of audiences, including senior management, internal staff, and external stakeholders
• Coordinate and host meetings regarding business analysis, project development, and implementation
• Conduct virtual and in-person presentations with external stakeholders promoting labour relations services provided by the Ministry
• Act as the key liaison with I&IT to discuss, and provide advice and guidance on, business requirements, user acceptance testing, and deployment

Business Knowledge:

You have knowledge of:
• Provincial labour relations legislation and other jurisdictions' labour legislation and an understanding of its application
• Provincial and ministry strategic direction and financial, administrative and procurement policies
• Government decision-making and accountability frameworks, including the role of the central agencies, business planning processes, program monitoring and reporting, and allocation processes