Senior Analyst, Quality Assurance

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Senior Analyst, Quality Assurance is responsible for ensuring the quality of the digital solutions being implemented. This includes performing Quality Assurance services and executing functional, integration, interface, and regression testing, preparing estimates and participating in planning and preparation services along with other testing artifacts in alignment with best practices and OH Quality Assurance standards.

Senior Analyst, Quality Assurance may lead testing efforts for smaller projects including assess project requirements, provide estimates for testing tasks and deliverables and conduct a variety of tests to assess the quality and efficacy of a range of applications in preparation of deployment and through operations.

Here is what you will be doing:

• Assesses project requirements and provides estimates for testing tasks and deliverables with some assistance. Leads testing efforts for smaller projects as requested.
• Creates test scenarios and data for testing.
• Writes and executes test cases.
• Tracks test planning and execution in the application lifecycle management tool and provide reporting when requested.
• Documents results and provides updates to project teams and Management as requested.
• Identifies, documents, and monitors test results and enhancements from third party vendors.
• Motivates other team members to achieve higher goals and improve the impact of technology initiatives.
• Provides support and guidance to junior team members on test case planning and execution approach.
• Accountable for ensuring the quality of the digital solutions being implemented including performing Quality Assurance services and executing functional, integration, interface, and regression testing; preparing estimates; and participating in planning and preparation services along with other testing artifacts in alignment with best practices and OH Quality Assurance standards.
• Conducts a variety of tests to assess the quality and efficacy of a range of applications in preparation of deployment and through operations.
• Collaborates with team members (developers, quality assurance and business analysts, project and product managers) to review available documentation and build a common understanding of the target state of the system under test.
• Engages different programs in the organization and champions QA best practices.
• Works with a medium of autonomy within a defined project/solution/system scope based on direction from a manager or QA Lead.
• Collaborates with internal peers to ensure alignment of practices, patterns and solutions.
• Ensure work aligns to broader project plan.
• Stays abreast of evolving technology, architecture, and design, patterns, practices, and platforms.

Here is what you will need to be successful:

Education and Experience:

• Post-secondary diploma or degree in Computer Science or related technical discipline, or equivalent experience
• 3+ years of relevant experience is required.
• QA Certification with ISTQB or QAI, ITIL (or similar substitute) is an asset.
• Agile Certification is an asset.
• AWS and/or Azure Cloud certification is an asset.
• Working knowledge of various Software Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile, Iterative, etc.
• Knowledge of quality assurance/testing processes, best practices, techniques, and tools for different types of testing (functional, GUI, API/web service, integration, regression, performance, hardware, deployment, manual and automated testing).
• Knowledge and understanding of how User Stories, Business Requirements Definition (BRD), Data Models, data mappings and design are used to support QA testing.
• Working knowledge of test case design, development, and execution.
• Working knowledge of defect management and tracking tools (e.g., Jira, TFS).
• Knowledge of privacy legislation, regulations (specifically the Protection of Personal Health Information Act, Ontario 2004) and OH policies, procedures, guidelines, and communication material relevant to the protection of confidential information.
• Knowledge of Ontario Health systems, and business environment.
• Knowledge of specific software/system components being tested.
• Practical knowledge of a scripting language (such as PowerShell or Python) to automate testing tasks is an asset.
• Experience with an ALM tool is an asset.
• Experience with automation tools (such as Selenium) and performance / load tools (such as JMeter) is an asset.
• Experience with various RDBMS DB technologies such as RDBMS (Oracle, MySQL, SQL Server). NoSQL DBs (DynamoDB, MongoDB) is an asset.
• Knowledge and understanding of key cloud concepts for one of the major cloud providers (such as Azure or AWS) is an asset.

Knowledge and Skills

• Strong problem solving and analytical skills to track test planning and execution; conduct a variety of tests to assess the quality and efficacy of a range of applications; solve complex technical issues inherent in testing and be able to identify potential defects and enhancements.
• Strong written and oral communication skills to communicate testing strategy, discuss and incorporate stakeholder's feedback, and communicate issues found during testing clearly; collaborate with the team.
• Interpersonal and communication skills to work as a team member across OH, both with clinical leads as well as other technical professionals such as Project Managers, Business Analysts, Business Leads, Development and IT.
• Ability to understand and apply concepts.
• Strong multitasking skills and attention to detail.
• Ability to query databases to verify data.
• Ability to work in a fast-paced environment with emphasis on responding to change rather than following the plan.
• Ability to motivate other team members.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic innovative ideas with internal and external partners.

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Location: Ontario (currently hybrid; subject to change)

Potential for one year contract extensions.

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