Senior Analyst, Information Technology Platform Services
JOB INFORMATION
Requisition ID: 10422
Number of Vacancies: 1
Department: Information Technology Services (20000014) - Production Control/Data Control/Change M (30000030)
Salary Information: 106,597.40 - 133,315.00
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35 This position demands availability during non-business hours (evening and weekends).
Posted On: January 14, 2025
Last Day to Apply: January 28, 2025
Reports to: Manager ITS Platform Services
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
Our Information Technology Services (ITS) Department is looking for a Senior Analyst, Information Platform Services to join our team!
What You Will Do
Reporting to the Manager of IT Platform Services, you will be responsible for ensuring the reliability, scalability, and performance of TTC's IT platforms.
Your responsibilities will include managing and optimizing IT infrastructure to ensure high availability, scalability, and security. As a Senior Analyst, Information Technology Platform Services you will collaborate with cross-functional teams to implement best practices, offer technical direction to staff, assist in planning, resource assessment and technology evaluations and contribute to capital and operating budget planning.
You will be responsible for troubleshooting issues and driving continuous improvement for various enterprise IT platforms such as Windows OS, Intune, BizTalk, Azure Cloud Services, Office365, SharePoint, MS Teams, and more.
You will install, manage, and support IT platforms and perform upgrades, administration, and maintenance; provide daily incident support and implement service requests.
This position requires availability during non-business hours (evening and weekends) and change of regular scheduled work hours on short notice to meet and accommodate work as needed.
Participate in the TTC's Customer Service Ambassador Program when required.
What Qualifications Do You Bring?
- Familiarity with setting up and administering a .Net environment.
- Understanding of IT infrastructure, operating systems (Windows OS, Linux), cloud platforms (Azure, AWS), and networking concepts (TCP/IP, DNS).
- Strong analytical and critical thinking abilities for complex IT challenges.
- Knowledge of security best practices, compliance standards, and incident management.
- Familiarity with monitoring tools (TNG, Nagios) for performance and health tracking.
- Experience in implementing security measures and participating in continuous improvement initiatives.
- Strong problem-solving skills for effective troubleshooting.
- Excellent communication and collaboration abilities for cross-functional teamwork.
- Attention to detail, accuracy, and strong time management skills.
- Adaptability to changing technologies and environments, with the ability to work independently.
- Customer-focused mindset with a commitment to high-quality service.
- Awareness of industry trends and emerging technologies in IT platform management.
- Exposure to on-call support and off-hour incident response.
Skills
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.