SAP HCM, SF & Payroll Application Support Engineer
Job Description
We Are:
Accenture has the largest SuccessFactors services practice and one of the highest numbers of certified consultants. Additionally, it is the oldest SAP SuccessFactors partner and has the most experience. Our proprietary Intelligent Enterprise Solution for Talent and HR includes continually updated functional and industry best practices that helps lead our clients to big wins. Our clients commend us for our strong partnership focus and commitment to their success. We also bring the "New" to life using design thinking, agile development methodologies, and the latest smart tech for SAP when it comes to automation and AI. You will get the chance to work in our fast growing and dynamic Canadian practice, with a wide range of top clients across all industries.
You Are:
A transformation expert with the knowledge to assist clients in overcoming the challenges of digitization. Your human-centric approach, creativity, and analytical prowess enable you to solve complex business problems. You excel in detailed workstream analysis, target technical planning, and landscape architecture. Your strong communication and people skills motivate team members to excel.
You will be responsible for managing the onshore SAP SuccessFactors Human Capital Management (HCM) delivery team for a key client. This role focuses on leading the successful implementation and support of SAP SuccessFactors modules, with a primary emphasis on Employee Central (SF-EC), Recruitment (RCM), Recruitment Marketing (RMK), and Onboarding 2.0. The candidate should also have a solid understanding of SAP ECC modules, including organizational and user replication, Personnel Administration, and Payroll processes.
The HCM Onshore Lead will work closely with both onshore and offshore teams, manage client relationships, and align project goals with successful delivery. This role requires strategic oversight to ensure timely execution and high client satisfaction.
Key Responsibilities:
- Lead and manage the onshore SAP SuccessFactors HCM team, focusing on SF-EC, Recruitment (RCM), Recruitment Marketing (RMK), and Onboarding 2.0
- Serve as the primary onshore contact for the client, managing relationships and expectations
- Oversee the successful implementation and support of key SuccessFactors modules, ensuring smooth delivery and configuration
- Collaborate with offshore teams to ensure seamless task execution and communication
- Monitor project deliverables, timelines, and budgets to ensure objectives are met
- Align with client leadership on HCM strategies, particularly around Employee Central, recruitment, and onboarding processes
- Provide leadership and mentoring to team members, ensuring best practices in technical delivery and project management
- Manage and mitigate risks related to project delivery, scope changes, and contingencies
- Maintain documentation, ensure compliance with project standards, and provide regular progress updates to stakeholders
- Drive continuous improvement and seek opportunities for enhancing service delivery and contract upsell.
Qualifications
Qualifications:
- 5+ years of experience in SAP SuccessFactors implementation, with strong expertise in Employee Central (SF-EC), Recruitment (RCM), Recruitment Marketing (RMK), and Onboarding 2.0
- Proven experience leading teams and managing HCM projects in a client-facing role
- Strong knowledge of SAP ECC modules, particularly in organizational and user replication, Personnel Administration (PA), Organization Management (OM), Time Management (TM), and Payroll (PY)
- Excellent stakeholder management skills, with the ability to translate technical details into strategic business objectives
- Previous experience within Utilities (or similar clients) is highly advantageous
- Strong project management skills, with the ability to manage multiple tasks and priorities
- Excellent communication skills, both written and verbal
- Ability to collaborate effectively with onshore and offshore teams
- Experience with contingency planning and managing scope changes
- The role will be Hybrid with 2 days onsite each week in Toronto, ON.
WHAT´S IN IT FOR YOU
- Competitive benefits, including a fair and balanced parental leave policy.
- Fantastic opportunities to develop your career across industries with local and global clients.
- Performance achievement and career mentorship: our performance management process focuses on your strengths, progress and career possibilities.
- Opportunities to get involved in corporate citizenship initiatives, from volunteering to charity work.