Salesforce Product Analyst - Cpq/clm (Ironclad)- Remote Canada Position

Req ID: 294312

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Product Analyst - CPQ/CLM (Ironclad)- Remote Canada Position

As a Salesforce Product Analyst, you will play a crucial role in understanding and interpreting customer data to uncover needs and opportunities. This position involves working closely with Product Managers, Product Owners, and cross-functional Agile teams—including engineers and designers—to influence product strategies and ensure successful outcomes. Your insights will directly contribute to the development and refinement of products and services that meet both customer and business objectives.

Job Function/Day to Day
Working closely with our business stakeholders, Product Managers, and Product Owners to comprehend the business processes at a detailed level.
Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon. * Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
Identifying business process improvements and opportunities for automation.
Documenting work using flow charts, written descriptions, screenshots, and videos.
Participating in roadmap planning, and identifying touch points in multi-cloud implementations.
Applying knowledge, skills, and judgment to make decisions and resolve issues.
Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.
Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.

Required Qualifications.
5+ years of experience in enterprise software as a Product Analyst or Product Owner.

2+ years of experience in CPQ and CLM - Ironclad

2+ years expereince using Ironclad CLM product.

5+ years of experience working in and delivering product features within the Salesforce ecosystem

Proven capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion.
Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.

Strong understanding of both business and technical requirements.

Experience with agile methodologies and tools.

Ideal Mindset:

Encouragement. You will provide motivation, direction, and support to other members of the team.

Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.

Strong work ethic. You are a team player and lead by example.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.