Sales Operations Manager
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Our Exciting Opportunity!
We are seeking an analytical, sales and customer-focused individual with outstanding collaboration, interpersonal skills, and knowledge of sales processes to serve as Sales Operations Manager for one of our Customer Units (CU).
In this role, you will accelerate sales, efficiency and performance through the use of sales tools, processes, ways of working, measurements & important metrics, business intelligence, commercial insights and common structures. You will build and maintain relationships within the CU sales community and across Ericsson, securing close partnerships in order to identify and execute improvements within the sales structure framework.
You will
- Drive continuous improvement and development of Sales Processes and Tools (e.g., Salesforce), with a focus on simplification and automation
- Secure adherence to related directives and guidelines, effective funnel management and pipeline quality assurance
- Drive Sales Operations change programs in collaboration with sales community and supporting units
- Provide E2E sales tool and process oversight, reporting, efficiency, guidance, and support for CU
- Drive CU-specific compliance in collaboration with global and MANA Compliance teams, including training, self-testing, communication, compliance roadmap monitoring, and serving as Compliance SPOC for CU
- Support sales tools and process improvement to align with third-party management process guidelines and monitor/report the sales pipeline for DAG-related KPIs
- Drive Strategic Business Planning at the CU level - coordinating with all CU leaders to set expectations and objectives for future 3 years.
- Responsible for driving the CU to define annual CU Level OKR's and maintain the tool and support with updating monthly results. (this includes definition, understand, and represent the CU on OKR initiatives)
- Direct interface with Strategy and Technology team on behalf of the CU.
To be successful in the role you have
- Bachelor's degree in Business, Engineering or related subject area
- 5+ years of experience in Sales or supporting a Sales team
Key Attributes:
- Dedicated professional who leads through ambiguity, and independently runs projects and activities with minimal direction
- Excellent analytical and problem-solving skills, with a strong focus on structure and execution
- Force for change who is open to new insights, accepts challenges and leads with positive energy
- Collaboration skills, and ability to influence dynamic teams, make space for all voices, and drive open items to effective resolution
- Clear communication, collaboration, planning, organization, and driver of results
- Skills in Project Management, Ericsson internal processes and Business administration
- Experience in sales management, corporate governance, sales operations, sales process, process improvement, and change management experience
- Excellent interpersonal skills and executive presence
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto
Job details: Sales Operations Manager