Product Support Specialist

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto General Hospital
Department: Materials Management
Reports to: Manager, Materials Management
Hours: 37.5 hours per week
Status: Temporary Full-Time
Posting Date: January 29, 2025
Closing Date: February 17, 2025

Position Summary

The Product Support Specialist is a key member of the Materials Management Team, who will work closely with clinical stakeholders, the Materials Management teams, and UHN's Just-in-Time (JIT) provider. The ideal candidate should bring their expertise of clinical products to Materials Management and would be the liaison between UHN Inventory Coordinator(s) and Clinical Teams. The Product Support Specialist will work with Clinicians (ensuring all clinical protocols and acceptance are followed) to gain approval to introduce substitutions into the organization.

This role also includes the responsibility of working with the Material Management Managers to manage product conversions for materials managed by UHN's JIT Provider, including the management of Product Recalls and will represent Materials Management on the UHN Standardization Committee or similar Corporate Committees.

• Minimum 4 years of practical and related experience
• Undergraduate Degree in a relevant field (e.g. business administration, supply chain) or equivalent work experience
• Previous experience and knowledge of clinical practice and healthcare operations is required
• Previous experience in product and/or clinical evaluation processes is an asset
• Self-starter, highly motivated, works well without constant supervision
• Excellent organizational and time management skills
• Demonstrated experience in data analytics
• Ability to demonstrate Professionalism in dealing with difficult situations and conflict resolution
• Proven ability to work within a fast paced and complex environment
• Proficiency or experience with SAP S4 Hana and Ariba is an asset
• Excellent verbal and written communications skills
• Team player with the ability to work independently to manage initiatives

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.