Product Manager, Global Commercial Card, Gtb - Toronto

Requisition ID: 220402

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

This position contributes to the profitability and revenue growth of the Global Business Payments portfolio through the development and maintenance of business customers' payment products and initiatives that maximize market share and customer growth opportunities.The Product Manager, Commercial Cards Market Management is responsible for managing the ongoing requirements of the Banks' Commercial card offering as well as making recommendations to management regarding the evolution and direction of the product. The incumbent will need to ensure that the product(s) are competitively positioned, through their life cycle and that profitability is maximized, appropriate internal and external suppliers are utilized, and customer needs are met. The Product Manager works independently, receiving direction from the Senior Product Manager. The manager will also participate in a collaborative and coordinated fashion with interdivisional product and sales groups, with Bank Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc). The manager must also be comfortable in managing a complex array of external vendors such as VISA, TSYS, TSYS iSolutions. Because of the complexities involved in this product line, prior relevant experience in either product management, Legal, and Risk & Compliance would be a highly desirable asset.

What You'll Do:

• Oversee a suite of commercial card products to drive growth in revenues and customer satisfaction by:
  • Collaborating with the AML/Risk/Compliance, Legal, Technology, Sales teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external
  • Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
  • Owning the end-to-end process map and ensuring accountable stakeholders are operating to the agreed responsibilities
  • Determining where product gaps may exist with respect to customer needs, competitive offerings, and trends
  • Understanding the voice of the customer and front-line staff to improve product quality
  • Overseeing the product marketing and communications for customers and staff
  • Managing vendor partnership relationships to support product portfolio
  • Providing ad hoc support and subject matter expertise to partners as required
• Develop profit plan projections by:
  • Assisting in the design of financial analytical models incorporating risk, cost, budgets and financial consequences
  • Assessing customer needs, product demand and determining key issues and opportunities; and proposing specific business objectives
  • Gathering research to identify unique market segments programs/products to enter
  • Assisting in the development of channel pricing strategies and anticipating future developments
  • Developing and analyzing data for driving business objectives and decisions
  • Assisting with any prework and research for new products being proposed or launched
• Operational Execution and Ongoing Support
  • Determining key product opportunities and issues
  • Provide technical expertise to sales staff with respect to high potential/complex/customized solicitation for large clients
  • Accompany sales officers on customer/prospect calls as required to provide product expertise
  • Assist with development of customized/technical product sections of sales proposals
  • Working with the pricing and operations teams to drive revenues and improve efficiencies
  • Responding/assisting with RFP inquiries and liaising with third party vendors
  • Overseeing and processing monthly invoices
  • Collaborating with the Risk and IS&C teams with assuring that all commercial card vendor contracts are completed and up to date
  • Ensuring product materials (sales aids, brochures, web site content, forms and User's Guides) are current and effective
  • Arranging for production of materials and coordinating distribution
  • Conducting/participating in product informational seminars
• Lead the delivery of approved projects:
  • Overseeing the design and implementation of new products or enhancements
  • Performing in an Agile project setting for digital products, and waterfall as required
  • Overseeing/Preparing business cases from concept to executive approval
  • Strategic engagement and influencing of stakeholders to manage prioritization and change delivery
  • Identifying and recommending solutions to meet the specific needs for major customers
  • Writing detailed requirements and coordinating the development activities necessary to provide customization/tailoring of existing products to meet the unique needs of major customers
  • Ensuring requirements are agreed by partners and driven by customer feedback and data
  • Preparing timely status updates, reports, and presentations
  • Keeping the project moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones
  • Operating with curiosity to challenge the status quo to improve the product P&L
  • Defining the requirements for advertising and promotional materials including advertising campaigns, brochures, newsletters, bulletins, circulars, statement inserts and online messages

What You'll Bring:

• Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
• Excellent communication, interpersonal, and strategic negotiating skills
• Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures
• Product management expertise to enable the thorough understanding of products/services
• Knowledge of the Bank's application systems and their relationships within the Bank is an asset
• Experience working in an Agile environment is an asset
• Working knowledge of Credit/Debit Retail or Commercial Cards, Visa and B2B payments
• University Degree in business, economics, or technology (MBA an asset)
• Working knowledge of Business Insight tools (i.e. Power BI, Excel etc).
• 3+ years of Product Management experience

Work Arrangement:

• Works within a standard office environment
• Travel between Toronto and Scarborough locations may occur

#LI-Hybrid
#GTB2025

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.