Product Manager (e-wallet & Loyalty App)

OTT Pay Inc. is an established, fully funded fintech company focused on delivering streamlined financial payment solutions. With a strategic focus on both acquiring and issuing business, we are developing a mobile-first platform that offers a wide range of financial services, loyalty programs, and innovative products, including credit cards, payment solutions, e-commerce, gift cards, and more. We are a results-driven, forward-thinking organization that values goal orientation and continuous improvement.

At OTT Pay, you will find abundant opportunities for professional growth, working alongside a talented and diverse team from various industries. Our collaborative and innovative environment fosters learning and development, empowering you to excel and make a tangible impact. This is a unique chance to join a company dedicated to reshaping financial solutions for the future.

We are looking for a Product Manager for E-wallet & Loyalty App with a strong background in digital wallets and loyalty programs to join our growing team. As a Product Manager for E-wallet & Loyalty App, you will own and drive the strategy, development, and execution of our e-wallet and loyalty platforms. Your role is pivotal in delivering seamless payment experiences while fostering user engagement through loyalty features. You will collaborate cross-functionally to ensure our products meet market needs, enhance customer satisfaction, and align with business goals. I-Onsite

How you will contribute:

• Product Strategy & Roadmap:
  • Define and articulate the product vision and strategy for the e-wallet and loyalty app.
  • Develop and maintain a product roadmap that aligns with business objectives, customer needs, and market trends.
  • Analyze competitive landscape and emerging technologies to identify growth opportunities.
• Product Development:
  • Work closely with design, engineering, and QA teams to deliver intuitive and high-performing features.
  • Lead agile product development cycles, writing detailed product requirements, user stories, and acceptance criteria.
  • Prioritize the product backlog to balance user needs, technical feasibility, and business impact.
• Customer Experience & Engagement:
  • Design and optimize features to enhance user adoption, retention, and engagement.
  • Develop and improve loyalty programs, rewards systems, and gamification features to drive user satisfaction.
  • Collaborate with UX/UI teams to ensure a seamless and user-friendly app interface.
• Stakeholder Collaboration:
  • Act as the bridge between business stakeholders, technical teams, and customers.
  • Partner with marketing, analytics, and customer support teams to ensure successful product launches and ongoing improvements.
  • Communicate product vision, updates, and KPIs to stakeholders and leadership.
• Data-Driven Decision Making:
  • Leverage analytics and user feedback to track product performance and identify areas for improvement.
  • Monitor key metrics such as user growth, transaction volume, and customer satisfaction.
  • Conduct A/B testing and iterate on features to optimize for desired outcomes.

What you bring to the table:

• Bachelor's degree in Business, Computer Science, or related field.
• At least 5 years of experience in product management, preferably in fintech or mobile applications.
• Proven track record of managing digital wallets, loyalty programs, or payment products.
• Strong understanding of the fintech ecosystem, including payment processing, security, and compliance.
• Exceptional problem-solving skills with a data-driven approach.
• Proficiency in tools such as JIRA, Confluence, Figma, or equivalent.

Nice-to-Have:

• MBA or advanced degree in a related field.
• Experience with API integrations, tokenization, or blockchain technologies.
• Familiarity with global markets and multi-currency payment systems.

Key Competencies:

• Customer-Centric Mindset: Ability to empathize with users and design solutions that meet their needs.
• Strategic Thinking: Visionary approach to product development and market positioning.
• Collaboration: Strong interpersonal skills to work across teams and influence without authority.
• Adaptability: Ability to thrive in a fast-paced and ever-evolving environment.

Analytical Thinking: Proficiency in deriving insights from data to inform decisions.

What's in it for you:

• Competitive Salary

• Opportunity to learn and grow with a supportive team

• Vacation Leave
• Centrally located modern and spacious offices close to Eglinton and Leslie
• Free use of onsite gym and sports facilities, and regular company social events
• A chance to work in a dynamic, collaborative, progressive and high performing team
• Community involvement through the annual Terry Fox Run
• Tremendous opportunities for Growth and Development

This is an onsite position and the successful candidate will be required to report to the office Mon-Fri from 9:00am to 5:30pm.

Visit our website at https://ottpay.com/.

We are committed to fostering a diverse and inclusive workplace, welcoming individuals from various backgrounds and experiences to contribute to the future of payments. At OTT Pay, our engineering team values collaboration, support, and mutual growth. We actively work to build an inclusive culture that encourages the development of all team members. As an equal opportunity employer, we welcome applications from all qualified candidates, including those with disabilities. If you require accommodation during the application or interview process, we will work with you to ensure your needs are met.

We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.