Product Manager, Digital Experience Strategy - Small & Medium Business

Description

#LI-hybrid

TELUS is renowned for its inclusive workplace where our diverse team members make significant contributions, setting us apart in the industry. Our success hinges on both our forward-thinking team and our innovative technology solutions. Our team embodies qualities like enthusiasm, innovation, passion, and energy. We believe that our high-performance culture offers personal fulfillment, professional challenges, and financial rewards.

Join our dynamic Digital Experience Team, a nimble and agile group focused on delivering a "Digital First" strategy for the Small & Medium Business (SMB) segment. As a Product Manager, you will lead the strategy and development of our Electronic Verification System (eVS), a pivotal platform enabling partner organizations to verify employment and unlock exclusive offers through an online portal. This role is key to driving growth and innovation within the digital space for our Marketing Partnership Program (MPP) & Campaign teams.

You will enable unique programs that optimize the online experience for customers. Taking a customer-centric approach, you will develop solutions that improve the online buyer journey and reduce customer effort. Lastly, you will collaborate closely with cross-functional teams across the organization on key wireless initiatives, ensuring product relevancy and the adaptation of processes that support the business.

Here's how:

• Shape the eVS roadmap: Create a seamless, integrated online and offline experience to drive growth through partner organizations
• Develop business cases: Provide comprehensive data to support the capital planning process
• Lead cross-functional initiatives: Build collaborative relationships across the organization to deliver programs and projects that enhance the end-to-end customer journey
• Leverage insights: Analyze data, translating them into actionable recommendations that influence business strategies
• Monitor platform performance: Track and share key performance details for the TELUS.com journey, focusing on delivery and reliability for our Marketing Partner Program (MPP) customers
• Resolve system issues: Proactively address and mitigate system-related issues impacting order conversion

Qualifications

Here's what you bring to this role:

• Change agent: Have a track record of identifying gaps, driving innovation, and enabling capabilities in digital spaces that fulfill market needs
• Problem solver: Use data and analytics to make thoughtful and comprehensive recommendations
• Subject matter expert: Connect the dots to provide knowledge and expertise on business requirements across all projects
• Project manager: Experience bringing complex solutions to market, while making the case for intelligent trade-offs between delivery time, quality, scope, and cost
• Communicator: Distill information to develop clear, concise, and compelling narratives that gain buy-in across crow-functional groups
• Decision maker: Create structure and logic around ambiguous situations and drive timely, thoughtful decisions

Great-to-haves:

• Experience in digital product delivery (Agile or Scrum)
• Experience in business casing and capital planning
• Experience with UX and API back-end systems integration
• B2B, B2B2C, telecommunications, and/or technology-based industry experience is an asset