Manager, Tsys Product Integration (12-month Contract)

Requisition ID: 211805

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As part of the Canadian TSYS Integration Program (CTIP), the Manager, TSYS Product Integration, is responsible for ensuring successful migration of the Retail and Small Business Line of Credit portfolio from KS to TSYS (TS2). You will be part of the TSYS Conversion Team working closely with the Senior Manager, Product Integration, and the Core Program team, to ensure the design of the core lending system meets the business needs for conversion and is optimized to deliver cost efficiencies and potential revenue opportunities while driving towards the Payment Transformation Roadmap end state.

As the the Manager, TSYS Product Integration, you will contribute to the overall success of the Canadian TSYS Integration Program (CTIP) ensuring Operational Pause and File Repair components of the program are executed and delivered in support of the program's strategies and objectives. You will also ensure all activities conducted are compliant with governing regulations, leading practices, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Be part of the Project Conversion team, aligning needs of the Retail Payments and Unsecured Lending Business lines for the Line of Credit conversion and future state

• Leverage market knowledge and experience to develop and review documentation for Business, Operations and Technical requirements, including strategies, design, testing and implementation until migration completion

• Support stakeholders and Functional Area Leads on the deployment of business and customer readiness activities for Operational Pause and File Repair

• Collaborate with partners on business readiness plans and support internal, customer communication, and change management plans for Conversion related activities

• Support Senior Manager with Conversion phase to manage planning, readiness, execution, issue management and reporting of Conversion Team led deliverables

• Support the Conversion Delivery Team in Dress Rehearsal activities

• Update related process and procedures manuals, guides and documents, ensuring updates are clearly communicated to partners

• Support research and provide solutions related to design, implementation, emerging solutions, and strategies, including planning for future initiatives, using new technology while remaining within the confines of Bank standards

• Support technical mandates and specifications of the payment schemes (Visa, Mastercard, AMEX) are applied to business decisions and requirements

• Champion a high-performance environment and contributes to an inclusive work environment

• Work closely with the Senior Manager, TSYS Product Integration and all Product Owners & Engineering Leads to ensure all the necessary steps are completed leading up to Line of Credit conversion, in accordance with strategies in place while meeting Business and Program requirements

• Support the Conversion Project team with necessary business line decisions and formal signoffs in a timely manner to avoid impact to overall conversion timeline

• Review and provide input into necessary requirement, design, testing, implementation documents and support technology teams when required to ensure successful implementation

• Support training efforts, and support the design and delivery of training programs as required

• Establish strong two-way communication and working relationships with internal stakeholders, partnering to articulate and document desired business outcomes, negotiate priorities and ensure change initiatives stay on track

• Develop innovative approaches to create solutions to resolve problems and significant issues within the project's mandate,

• Provide direction and guidance to stakeholders, motivating partners to accomplish established goals while leveraging available resources in a manner that maximizes performance and productivity within the team

• Support tracking, monitoring, and communicating progress of project initiatives against defined project milestones, ensuring objectives, deliverables, assumptions, dependencies and constraints are clearly defined and documented.

• Support preparation of executive meeting documentations, presentations, and chair meetings as required

• Support scheduling of all planning steps including change management strategy planning and business planning and alignment in collaboration with business partner

• Communicate the Conversion Team's status updates to partners, including preparation of communication documentation such as dashboards and meeting minutes, while resolving and/or escalating issues in a timely fashion

• Support business readiness, internal and customer communication efforts to deliver a single consistent message across the organization, in partnership with the key stakeholders within the function they support

• Assess change impact by conducting impact analysis, assessing change readiness, and identifying key stakeholders as required within the function they support

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Several years of experience working in the Financial Services industry, with a focus on system migrations and conversion projects; experience with TSYS platform conversions is preferred

• A strong understanding of credit cards and unsecured lending products, programs, processes, policies, regulatory and compliance requirements

• Knowledge of project management disciplines and tools such as Jira, Confluence, MS Office Applications (i.e. Project, PowerPoint, Excel, Visio)

• Comfortability working in an Agile environment, setup across multiple delivery teams

• Effective written and verbal communication skills

• Strong interpersonal, relationship management, influencing, organization skills

• Strong analytical and problem-solving abilities to resolve issues and develop innovative solutions to meet the needs of the Conversion Team and various partners

• The ability to navigate and lead in a complex environment that may be ambiguous and fluid

• Comfortability working in a hybrid work environment

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.