Manager, IT Vendor Management (Bilingual Spanish)

Requisition ID: 216586

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Third-Party Management is responsible for building, maintaining and enhancing relationships with IT vendors and internal stakeholders (such as IT leadership and end users). The role is also responsible for the IT Vendor's Risk, Performance, Financial and Contract obligations. The role will manage vendor relationship(s) through all stages of the contract and vendor lifecycle, in alignment with relevant BNS frameworks/methodologies, and with business and enterprise objectives. Provide leadership, direction and coaching to stakeholder teams(s) while partnering with business and executive stakeholders within a line of business. Will facilitate and/or support management of IT vendors (including those that fit the criteria for an "Enterprise" vendor.

Is this role right for you? In this role you will:

• Adhere to contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain an updated contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notices. Manage and control access to documents as appropriate.
• Work with legal representatives to develop and insert appropriate legal and commercial protections in contracts, as warranted. Work with all teams (security, compliance and tax, HR, accounts payable [AP], and so on) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations. Negotiate resolution of issues/disputes including contracts with settlement details.
• Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required.
• Conduct periodic Business reviews (Annual/Quarterly) to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication.
• Provides strategic guidance to business/functional leaders to ensure escalated concerns/governance issues are appropriately managed. Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
• Manage multiple vendor relationships spanning across different service areas, and varying in complexity; and deals with a range of complex issues and policies in the management of the vendor(s).
• Manage and Report vendor performance and risk at aggregate category and IT&S portfolio level (vs just vendor level). Interprets data and assesses risks associated with policies/programs and provides recommendations/escalates as appropriate. Identify opportunity areas and help implements plans, business cases, etc. to execute opportunities to reduce cost, increase revenue, improve operational efficiencies, and better manage risk
• Proactive identification, mitigation, monitoring, and management/resolution of Third-Party risks, including risks that are specific to an individual vendor (e.g. Financial Health) and external risks (Political, Economic, Social, technological, Legal, Environment) that may impact vendors
• Oversee and coordinate a consistent set of IT governance standards to ensure Third-Party arrangements are aligned to Technology business objectives including effective and efficient use of IT resources (evaluation, selection, prioritization, and funding of competing IT investments aligned to strategy and standards).
• Collaborate with internal stakeholders and external third parties to optimize Scotiabank's 3rd-party IT expenditure, increase velocity and value realization, while mitigating supply and regulatory related risks.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3 - 5 years of experience within a vendor management role
• Fully bilingual in both English and Spanish (oral and written).
• Proficient with MS Excel, MS PowerPoint, MS Word
• Project management experience in prior roles
• Good presentation skills are required, as this role will have exposure to Leadership and Senior Leadership internal and external stakeholders
• Strong analytical skills to make decisions or escalate financial, operational, business or customer impact situations
• Technological aptitude and the ability to quickly adapt to new systems and processes
• Ability to manage complex situations, especially with conflicting priorities, and continue to perform during high pressure situations.
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner.
• Knowledge of the Bank's current policies and procedures applicable to Third Party Management is an asset

What's in it for you?

• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly.
• Potential to further evolve the function and take on more responsibility based on emerging risks.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.