Manager, Home and Business Digital Solutions

Join our team and what we'll accomplish together

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. We are obsessed with engineering excellence and creating frictionless experiences for TELUS customers and team members. Our team includes a passionate group of UX and visual designers, full stack developers, content managers, testers, product owners and other technology experts. Join our team if you are excited about innovation, technical delivery and being part of an amazing team!

As Manager, Home and Business Digital Solutions, you will deliver best in class experiences for our customers. You'll create digital products that enhance the digital commerce experiences for Internet, TV, Home Phone and Home Security Services to help simplify the lives of our customers. Working to meet the needs of our customers, stakeholders and the broader CIO team, you will be tasked with owning the engineering strategy and delivery of products and programs within your portfolio.

Reporting to the Director of the Home and Business Digital Solutions team, you will collaborate with your peers within the organization to execute on the Product strategy and lead and empower a team of talented engineers in delivering high-quality, scalable, and innovative solutions. In this role, you will be responsible for driving technical excellence, fostering collaboration, and ensuring the professional growth of your team. You will work closely with cross-functional teams, including Product, Design, and Operations, to ensure the successful delivery of projects that meet our digitization goals. You will also build and support a highly engaged, performant team, and act as a mentor and coach to help build a strong and enduring culture at TELUS.

What you'll do

Engineering Excellence & Delivery

• Provide Technical Guidance: Collaborate with engineers to establish best practices, architectural standards, and technical roadmaps. Offer hands-on support when needed.
• Manage project timelines, deliverables, and dependencies. Ensure timely delivery of high-quality work by setting clear priorities and objectives.
• Partner with Product, Design, and other stakeholders to align engineering efforts with business goals. Ensure seamless communication and coordination across teams.
• Drive continuous improvement in development processes, ensuring efficiency, quality, and scalability.
• Collaborate with TELUS Product groups to support a digital roadmap for Home Solutions eCommerce applications and execute on delivering digital experiences that generate business value while reducing customer effort
• Partner with various CoPs (Architecture, Quality Engineering, Platform) to create best in class technology strategies to support best in class technical solutions

Support a global team:

• Lead a global software engineering delivery team to support the outcomes for our customers, team members and business.
• Hire, inspire and support team members to drive high performance and team engagement through 1:1 coaching, professional development, goal setting and performance management.
• Foster an innovative, collaborative work environment that encourages risk-taking
• Guide the team on where to focus effort, help prioritize initiatives, remove inefficiencies and barriers thereby enabling them to deliver value
• Ensure team members are empowered and enabled to achieve the desired outcomes through providing the required tools, processes, and training

Lead with Operational Excellence:

• Oversee incident management, system reliability, and platform performance, ensuring adherence to SLAs and quick resolution of production issues.
• Manage CAPEX and OPEX budget forecasting and actuals
• Manage third party vendor and internal partner relationships

What you bring

• Bachelor's Degree in Computer Science, or equivalent practical experience
• 5 years of experience in a technical leadership role; overseeing projects, with 2+ years of experience in a people management, supervision/team leadership role
• Experience managing software development cycle, from gathering requirements, design, release and QA practices
• Experience with Agile development methodologies
• Proven leadership skills; ability to lead high functioning teams while fostering a culture of spirited teamwork and innovation
• Outcome driven prioritization and decision making skills
• Ability to collaborate cross-functionally across the organization
• Strong written, verbal and interpersonal communication skills