Manager, Application Support

Requisition ID: 209978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The incumbent, under general direction, is responsible for the resolution of complex business problems for the assigned Lines of Business. This includes managing a team of 4 Business Analysts, as well as multiple small projects, participating in and/or managing specific sections of large projects, and providing ongoing support to all assigned units worldwide. Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements for the assigned Lines of Business. Devises or modifies procedures to solve complex. Includes analyzing business and user needs, documenting requirements and translating them into proper systems requirement specifications.

Is this role right for you? In this role, you will:

• Independently resolve complex, multi-faceted problems to meet the business needs of the assigned Lines of Business, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users.

• Manage multiple small projects and/or lead specific sections of large projects to implement solutions to business problems. This involves planning and scheduling resources, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management.

• Participate in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.

• Provide business support to all units Globally, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately.

• Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.

• Manage a team of Business Analysts responsible for multiple agile labs under the Commercial Payments Engineering ecosystem

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• The incumbent must have advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes and the end-to-end workflows among the Front, Middle and Back Offices within at least one financial market area (e.g. foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area.

• The incumbent must be a creative, self-starting, results oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve complex business problems.

• The incumbent must have proven interpersonal, communication and negotiation skills in order to build consensus and obtain cooperation from both users and senior management. These skills, along with the incumbent's good time management and organizational skills, will allow the incumbent to effectively manage small projects while planning and scheduling resources within those projects to optimize productivity.

• The incumbent must also possess a very good understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology.

• Has experience in managing multiple team members

• Has knowledge of Payments, ITIL methodology and Payments Canada

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement- no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.