Lead Security Trainer/instructor

At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment and for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases, their lives. Our philosophy is simple. We Make People Feel Safe. Our people believe they can make a difference, and they do.

As part of our ongoing dedication to excellence, we are seeking a highly skilled full-time Lead Security Trainer/Instructor to design and deliver comprehensive training programs for security personnel across these diverse environments. Lead Security Trainer, will play a key role in developing, managing, and delivering training programs that equip our security officers with the critical skills and knowledge needed to excel. You'll ensure all team members are fully prepared to tackle security challenges, emergencies, and customer service interactions with professionalism.

Key Responsibilities:

• Design and implement engagement, comprehensive training for both new recruits and experienced security personnel.
• Lead hands-on, classroom, and scenario-based training in critical areas including:

• • Security procedures & emergency protocol
  • Emergency response and crisis management
  • Conflict de-escalation & verbal intervention
  • Defensive tactics and use of force
  • Report writing and incident documentation.
  • Customer service in security roles
  • Workplace violence prevention, HIPAA compliance (Healthcare), and more

• Ensure all officers meet provincial and industry certification requirements.
• Maintain training and certification records, conduct regular refresher courses.
• Stay current on regulatory changes to keep training programs compliant.

• Observe security officers in action to assess skills and professionalism.
• Provide constructive feedback and implement performance improvement plans.
• Use evaluations to fine-tune and optimize training programs.
• Work closely with management and clients to customize training based on unique site needs.
• Represent Securiguard at training seminars, conferences, and professional events.

Qualifications & Skills:

• Minimum 2 years of experience as a security trainer/instructor.
• Preferred experience in security, law enforcement, or military service.
• Experience as a trainer in retail and healthcare environments would be considered an asset.
• In-depth knowledge of security protocols, risk management, and emergency response within retail and healthcare environments.
• Strong communication, public speaking, and instructional skills.
• Proven leadership and mentoring abilities to train security personnel effectively.
• Ability to assess threats, make quick decisions, and manage high-pressure situations.
• Proficiency in incident documentation, report writing, and compliance with industry regulations.
• Flexible availability, including occasional evenings, weekends, or on-call training.
• Valid driver's license and reliable transportation.
• You must pass a background check to meet industry standards.

Security industry certifications & licenses:

• Defensive Tactics - Tactical Baton (required)
• Subject Restraint - Active/Passive (Handcuffing) - (required)
• Managing Resistant Behavior (M.O.R.B) / Non-Violent Crisis Intervention (NVCI)- (required)
• First Aid/CPR Instructor Certification & Notetaking/Report Writing
• Guard Safety and Situational Awareness Training
• Mental Health Awareness and Response (M.H.A.R.)
• 2023 Public-Police Interactions Training Aid
• Criminal Code Applications - TPA
• Sharp-Edged Weapons Defense (SEWD)
• Hospital Restraint (Pinel Restraints)

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 & 2024 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.