IT User Support I

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of "we're here to help people" is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for an IT User Support to join BrokerLink and work out of one of our offices in Alberta, Ontario, or Atlantic on a Permanent FT Basis.

Desktop support technicians perform various functions to keep the daily operation of end user devices and software functionality in top working state.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• 'Dress for your day', dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

What you will be doing:

• Process on boarding and off boarding and job changes requests
• Direct and support telephony, asset management and BMS tickets
• Create and monitor access request based on RBAC role and location profiles
• Provide portal access for applicable RBAC profiles
• Organize ticket for supporting for supporting Day 1 support to onboarding staff on usage of end device environment and software configuration and setup, confirming access and functionality
• Support issues with, Telephony equipment, software functions and access
• Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
• Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
• Auditing current accesses to make sure with a line to RBAC
• Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
• Provide access for acquisitions on boarding
• Support the continuous improvement of the Identity and Access Management (IAM) best practices with the establishment and execution of key governance rules and policies including, but not limited to, access certifications, Role-Based Access Control (RBAC) and accounts clean-up for new hires and acquisitions.
• Contribute to the identity management domain by implementing integrations to systems to automate accesses and accounts lifecycle management.
• Act as an IAM subject matter expert for Privileged access management.

What you bring to the table

• Previous experience working in an IT support role, preferably three or more years experience
• Forward thinking with the ability to streamline tasks
• Ability to multitask effectively and work in a fast-paced environment.
• Ability to work independently and in a team environment.
• Working knowledge of Azure
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop, and mobile devices
• Knowledge of Microsoft system 365 and Azures
• Good communication skills, both oral and written

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!