IT Support Analyst

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position can be based out of Montreal, Toronto, Vancouver or Calgary. McCarthy Tétrault employees benefit from a hybrid work environment.

As an IT Support Analyst, you will be:

• Responding to telephone calls, e-mails, voicemails and drop-bys for technical support of MT>Divisions team members that includes identifying, researching, documenting, troubleshooting and resolving technical problems in a timely manner.
• Identifying, researching, troubleshooting and resolving technical problems on any related application or hardware.
• Providing one-on-one training to end users for specific hardware and software issues
• Escalating and liaising with other IT teams to resolve incidents and service requests.
• Assisting IT colleagues on special projects.
• Documenting, logging and tracking all calls, e-mails, vo