IT Specialist - Closing Date March 3, 2025 - 5 pm
Please note: This job posting will close on March 3, 2025, at 5 PM and this posting is for an existing vacancy.
Objective:
To provide operational and technical support related to audio-visual requirements, hardware, software, office equipment maintenance, and the technology needs of the organization.
Key Deliverables:
Assist in technical maintenance, support, and hands-on training to ensure smooth daily operations.
Provide support to Friendship Centres in their technical needs.
Backup Senior IT Specialist on absent
Key Responsibilities:
Support and Setup (65%)
Assist in providing technical support and setup (including AV, hardware, software, office equipment, CCTV systems, Building Access Systems, etc.).
Help prepare user-friendly training instructions and "how-to" guides.
Support staff in the proper use of equipment.
Assist with setting up AV equipment for in-house meetings and events.
Help with new hire setups, including telephone, computer, and security card configurations.
Coordinate with OFIFC’s Managed Services Provider for IT-related requirements.
Monitor and assess staff desktop needs, both hardware and software, and escalate recommendations as needed.
Support Friendship Centres with basic troubleshooting and technical inquiries.
Equipment Maintenance (30%)
Maintain an inventory of essential IT equipment and supplies (printers, toners, AV/IT equipment, etc.).
Perform routine checks and basic maintenance on office equipment.
Track and manage rental equipment sign-in/out records.
Other (5%)
Provide backup support for maintenance tasks.
Participate in professional development and skill enhancement activities.
Contribute to a safe and healthy work environment.
Perform other related duties as assigned.
Education/Work Experience:
Diploma in Computer Science, Information Technology, or a related field preferred.
1 to 3 years of experience in a technology support role, preferably in AV and/or IT.
Basic troubleshooting skills for technical issues and ability to provide timely solutions.
General knowledge of computer systems, hardware, and software.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certifications such as CompTIA A+ or Microsoft Fundamentals are a plus.
Behavioural Competencies:
Customer service oriented.
Strong listening and communication skills.
Proactive and eager to learn.
Hands-on approach to problem-solving.
Technical Competencies:
Basic understanding of IT infrastructure, including desktops, laptops, servers, LANs, wireless networks, and security.
Ability to provide technical support via phone, email, or in person.
Assist in managing and supporting internal infrastructure, hardware, and software applications.
Ability to document and escalate complex technical issues as needed.
Willingness to learn and assist in the development of IT policies and procedures.
What we offer:
Culture-based organization
Registered Pension Plan - Employer Matching
Hiring Range: $58,000 - $61,480
Full Pay Range: $58,000 - $68,000
Comprehensive Health benefits after the probationary period including Health Care Spending Account & Lifestyle Spending Account (100% Employer paid)
The OFIFC is committed to building a skilled and diverse workforce; we promote employment equity and encourage applicants to indicate if you belong to one of the four designated employment equity groups Women, Indigenous peoples, Persons with disabilities, or Members of visible minorities when you apply. Preference will be given to qualified Turtle Island Indigenous people or members of First Nations, Inuit and Métis including treaty, status or registered Indigenous people, as well as those non-status and non-registered who self-declare as such.
Accommodation:
The OFIFC is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Pre-screen Interviews are scheduled to start March 10 - 14, 2025.
Formal interviews are scheduled to take place March 17 - 21, 2025.