IT, Product Manager (Human Resources SAP/Successfactors/Workforce)

Career Opportunity

A great opportunity in the Information Technology Services Department.

What You Will Do

Reporting to the Manager- Application Portfolio, this position is responsible for product planning and execution throughout the IT product Lifecycle, including gathering and prioritizing IT product and client requirements, defining the IT product vision, working closely with clients to establish a strong understanding of business/client goals and employing research/empirical methods to identify enterprise-size IT products/strategies that address client needs. You will analyze competing products, identifies & implements a particular product vision and ensures a state of good repair for the implemented product. You will ensure that the product supports the TTC's overall strategy and goals.

This job requires a unique mix of skills (i.e. creativity, client engagement, strong time management and prioritization, excellent communication) and at the same time required to have sufficient technical knowledge to engage effectively with IT product teams.

You will establish and maintain relationships with the key business and technology stakeholders, determine near and long-term business needs; perform client research to develop product strategy and roadmaps; perform competitive analysis on IT product/solution alternatives; facilitate and drive alignment among key stakeholders to make frequent and dynamic prioritization decisions; manage the IT product budget established in consultation with business sponsors and product-line management; execute the product lifecycle, including product and market research, external product-user analysis, and product launch; continually monitor and refine the IT product throughout its life cycle.

You will develop and enforce State-Of-Good Repair plans to ensure the IT product is never out of vendor support and assess partnerships and licensing opportunities; lead business requirements gathering sessions, vendor discussions, product demonstrations and evaluations; analyze IT product performance and redesign it as required; design, develop and manage activities from product definition & planning to production and release; manage prioritization and trade-offs between client experience, business impact, performance, and post-launch support; working cross-functionally with strategy, design, and technology teams to ensure timely and quality release of product/ enhancements.

In addition to the above, you will be responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer and perform related duties as assigned.

What Skills You Bring

What Qualifications You Bring

• University degree or College diploma in Computer Science, Engineering, Business Administration with specialty in Information Systems and Technology, or the equivalent combination of education and experience
• Experienced and effective in translating technical details into business language and vice versa
• Progressive experience working with the business in IT product management as well as IT product design professionals.
• Superior analytical and problem-solving abilities in order to drive value addition
• Must have experience in either SAP (Payroll/Benefits) OR SuccessFactors OR Workforce Time & Attendance
• Experience developing product roadmaps, managing the product lifecycle and maintaining client journeys
• Expert knowledge and understanding of SAP ERP (payroll/benefits) OR SuccessFactors, able to make recommendations aligned with the future direction of SAP's technology roadmap and industry standard.
• Experience managing/leading a team to support the development, configuration, implementation of new and existing SAP/SuccessFactors business applications/products.
• Experience supervising and mentoring resources as well as conducting employee performance reviews
• Good knowledge of disaster recovery (DR), experience in reviewing and providing input into DR plans and procedures.
• Excellent communication skills (oral/written) with an ability to influence decisions and obtain buy-in from various stakeholders.
• Strong ability to initiate, design, communicate, test, implement, sustain and monitor IT product/process change
• Strong ability to liaise with the business, gather, analyze and document requirements, propose solutions and prioritize delivery
• Experience working with procurement (e.g. writing RFP, RFQ, SOW etc.) in the public sector will be an asset
• Demonstrated success defining and launching excellent products
• Team player with proven ability to influence cross-functional teams without formal authority
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Expected to work with minimal direction and must use own initiative in the completion of tasks; exercise a high degree of independence to ensure objectives are achieved.
• Must possess entrepreneurial spirit, independent and creative thinking, and leadership through collaboration.
• Knowledge of ITIL, COBIT, PMBOK and/or TOGAF would be assets.
• Experience working on end user experience with IT products will be considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment To EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.