Epic Application Analyst - Cupid

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 17,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Senior Application Manager
Work Model: Hybrid
Grade: H0:06
Hours: 37.5 per week
Salary: $35.83 to $44.79 per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Temporary Full-Time, 12 Months, with possible extension
Closing Date: January 11, 2025

Duties

• Provides technical support of IT application(s)
  • Maintains strong knowledge of supported applications
  • Provides day to day support of applications including working with customers, our HIS vendor Epic, and other vendors in troubleshooting and identifying options to resolve issues;
  • Performs application testing of new releases, upgrades, fixes and other product changes;
  • Participation in roadmap planning for application upgrades in conjunction with business users and vendors;
  • Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
  • Periodic assignment to Digital projects e.g. Epic Optimization Phase demand items, new application implementation or integration;
  • Provides advice, guidance and training to end-users in the operation of supported application(s)
  • Remains up-to -date with all aspects of applications in use
  • Monitors literature for information related to the application
  • Identifies training requirements/opportunities to improve application support
  • Works with other Digital teams to ensure high service levels are maintained;
  • Works closely with other Digital Application support teams to solve issues;
  • Documents system problems and resolutions for future reference;
  • Participates in weekly team meetings and huddles;
  • Participates in an on-call roster for 24/7 support coverage
  • Performs cross functional duties, as assigned or requested
• Adhering to Hospital Value Statements and Divisional/Departmental Policies and Procedures
  • Maintains current knowledge of and practice/comply with University Health Network mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines.
  • Maintains strict patient confidentiality
  • Accesses patients' electronic records only as required to perform work duties and shred all waste paper containing patient names.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.

• At minimum, a bachelor's degree in computer science, math, health informatics, or recognized equivalent required.
• Epic experience is required.
• Certification in one or more of the following Epic applications is preferred: Cupid, ClinDoc, Orders, Ambulatory. Other Epic certifications welcome.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.