End Point Administrator

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto -Canada's most dynamic and comprehensive institution of higher learning. OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.

At the heart of OISE's commitment to fostering innovation and excellence is the Education Commons. The Education Commons is integral to the success of the institute's academic and research programs, providing cutting-edge technological environments and information systems. Through collaboration with major research and development initiatives, the Education Commons designs, implements, and evaluates transformative digital tools and spaces that empower faculty, students, and researchers. By integrating advanced technologies with educational practices, the Education Commons ensures that OISE remains at the forefront of educational innovation and leadership. The Education Commons will provide, in collaboration with major research and development initiatives where appropriate, the iterative design, implementation and evaluation of technological environments and information space in which the academic and research programs of OISE are carried out.

Your opportunity:

Under the general direction of the Director, Education Commons, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the OISE community. You will be responsible for designing, supporting, maintaining and securing OISE's end points, such as end user devices, digital signage, virtual computer lab, research and departmental computer labs, printing and networking equipment within the Network as a Service managed service. You will be responsible for the tools, processes and procedures that maintain technological currency and maintainability of all end points through patch management framework, vulnerability management, MDM and inTune solutions. You will serve as the first escalation point to service delivery group of Education Commons. You will also be required to keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve processes and procedures related to managing all OISE end points

Your responsibilities will include:

• Troubleshooting complex computer system problems.
• Testing and analyzing new and upgraded software and/or hardware.
• Tracking service metrics to inform continuous service improvements.
• Installing and configuring endpoint devices with applied security measures
• Troubleshooting and resolving system, network and/or server problems
• Troubleshooting printing infrastructure issues while ensuring normal operations and continuous improvement
• Monitoring the performance and integrity of underlying systems and infrastructure
• Conducting detailed analysis of system performance to inform management decision making

Essential Qualifications:

• Bachelor's Degree in computer science or acceptable combination of equivalent experience.
• Minimum five years experience with Microsoft inTune
• Minimum five years experience with PowerShell Scripting, software packaging, and deployment techniques
• Minimum five years experience with Identity and Access Management
• Strong knowledge managing devices in a computer lab setup - both virtually and physically
• Demonstrated ability to implement best practices in securing the infrastructure and end points
• Strong knowledge of Microsoft Azure
• Strong writing and verbal communication skills
• Strong customer service skills
• Effective problem solving skills
• Able to work concurrently on multiple projects, adjust to occasional changes in priorities and respond quickly and effectively in emergency situations
• Able to instruct, direct, assist, guide, and share information with both technical and nontechnical personnel alike

Assets (Nonessential):

• Microsoft Certifications related to Azure and Desktop Management
• Cybersecurity certification
• ITIL certification
• Project management certification

To be successful in this role you will be:

• Adaptable
• Multi-tasker
• Proactive
• Problem solver
• Self-directed

Closing Date: 04/27/2025,11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 14 -- $90,056. with an annual step progression to a maximum of $115,169. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)