Director, Site Reliability Engineering

Requisition ID: 219255

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

At Scotiabank, we are executing towards a bold new strategy and vision for our Bank to be our client's most trusted financial partner, to drive sustainable, profitable growth and maximize total shareholder return.

The Technology organization is passionate about providing technology solutions to enable the bank's ambitious goals. We build software that provides business value and solves problems.

In the Markets and Enterprise Technology group, we are seeking a Director to lead the Site Reliability Engineering function in the Corporate Functions area, encompassing technology teams in AML, Risk, Finance, Corporate Treasury, and Human Resources.

We are searching for someone who has fresh ideas and viewpoints, excels at cross team collaboration, and is a software engineer at heart.

This is a senior role to ensure the reliability, scalability, and performance of critical applications and infrastructure by driving automation, monitoring, incident response, and continuous improvement initiatives.

Accountabilities

Leadership

• This role requires a high-degree of cross-team collaboration and ability to influence teams towards outcomes vs. direct management of headcount
• Drive critical incident calls, ensuring timely incident response and effective problem resolution
• Participate in change control review boards, assess and inform impacted teams

System Reliability and Monitoring

• Collaborate with the infrastructure and cloud engineering organizations to build robust monitoring systems to detect potential issues early and develop proactive methods to recover
• Ensure alerting systems are setup to notify relevant teams of critical incidents
• Analyze metrics and identify bottlenecks to optimize system health and scalability

Incident Response and Root Cause Analysis

• Lead incident response efforts during critical system outages, facilitating rapid troubleshooting and issue resolution
• Conduct post-mortem analysis to identify root cause of incidents and implement preventative measures.

Automation

• Collaborate with Application, Infrastructure and Cloud Engineering teams to drive automation of repetitive tasks, including infrastructure provisioning, deployment, and scaling

Capacity Planning

• Collaborate with application teams to ensure system architecture is scalable and resilient to meet future demand

Collaboration and Communication, Communicate effectively

Education and Experience

• Strong knowledge of Site Reliability Engineering practices, expertise in DevOps, expertise in production support and incident management as demonstrated by previous experiences
• Experience developing and supporting large-scale on-premises systems and cloud-based workloads
• Experience implementing Infrastructure as Code to ensure consistency and repeatability.
• Experience managing cloud infrastructure (any of GCP, Azure, AWS) to optimize resource utilization and cost efficiency
• Experience with alerting and monitoring tools
• Highly skilled at influencing and an effective collaborator.
• Candidates with previous hands-on software development experience will be given preference.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

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Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.