Director, Product Operations

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

We are looking for a Director - Scrum and Product Operations to lead our priority software projects and ensuring we deliver quality software on time as a permanent member of the Product Management team in our Toronto office.

We're an industry-leading organization that is continuously reshaping how consumers interact with their loyalty programs. We work with the world's largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you'd like to be a part of it, we'd love to hear from you. This role will report to the Head of Product.

- Helping to guide the product and engineering teams through a period of significant growth and change.

- Working closely with Product Operations in bringing visibility and transparency to the product development team.

- Coordinate management of team and organization OKRs, both within product, and with engineering and commercial teams.

- Work closely with internal stakeholders to roadmap transparency, cross functional transparency, prioritization, innovation process coordination.

- General management, best practices for product toolsets, such as product board and full story.

- Ensuring we have modern and traditional project management techniques: Agile, Kanban and Scrum, dependency management, release management, and capacity planning.

- Managing large complex software development projects involving dependencies across multiple teams across geographies.

- Understanding business processes from a management perspective and multi-level stakeholder management

- Change management: identifying opportunities to improve, evaluating alternatives and influencing stakeholders to follow your recommendations to improve our ability to ship quality software on time

- Creating and reporting upon Key Performance Indicators, initiating and measuring process improvements, and identifying and managing risks.

- Passion for building and delivering software, not just managing the process.

- 8+ years agile software development project management experience using agile methodologies. Proven leadership skills with the ability to execute well under pressure.

- Comfortable communicating at all levels of the organization including business executives and technical experts. - This includes strong presentation, meeting facilitation, along with excellent verbal and written communication skills.

- Broad project management experience, perhaps in infrastructure, integration or software package implementation. - Certified Scrum Master or Project Management Professional (PMP) accreditation is an asset.

- Knowledge of productivity tools including Salesforce, JIRA, JIRA Agile, and Tempo is highly desirable.

- Excellent communication and English language skills (written and verbal).

- Ability to thrive in a changing environment and adapt as project requirements change.

- Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments autonomously in a fast-paced, ambiguous environment.

🏦 RRSP/401(k) Matching

🏥 Comprehensive Health Plans

📅 Flexible Paid Time Off

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up

🌍 Adventure Pass

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview

• Hiring Manager Interview

• Team Interview

All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages. All your information will be kept confidential.