Director, Order to Cash - Technology

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Position Title: Director, Order to Cash - Technology

Position Type: Regular - Full-Time ​

Position Location: Toronto HQ

Requisition ID: 30536

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Our Global Technology team's goal is to leverage technology and data to drive profitable growth, focus on enhancing customer experience to further McCain's purpose of 'Celebrating real connections through delicious, planet-friendly food'.

In recent years, McCain has embarked on an ambitious digital transformation across our business from Agriculture to Manufacturing and commercial capabilities to enhance our customer obsession. As part of this transformation, we are making significant investments in our digital platforms, technology and in building a data driven culture.

Through our investments, we will transform McCain into a company that empowers our teams with easy-to-use systems which will help them collaborate better, be productive and make data driven decisions. Will you be part of this exciting journey?

JOB PURPOSE:

Reporting to the VP, Digital Core Transformation, the Director to oversee our Order to Cash (OTC) portfolio and will partner with the Global Supply Chain business leaders at McCain, to enable the realization of their strategy.

The ideal candidate has a deep understanding of end-to-end order management processes, from order entry to cash collection, coupled with strong leadership skills to drive efficiency and effectiveness across the OTC portfolio. This role requires a proactive approach to optimize processes, mitigate risks, and deliver transformative technology which makes McCain easier to do business with and advances our strategic cost advantage targets.

In this role you will be at the helm of driving success by managing your team of Product Owners and Delivery Leads in developing and delivering the capability roadmap.

JOB RESPONSIBILITIES:

• Develop and execute strategies to use technology and data in a way that drives and support business strategy and optimizes the Order to Cash process, including order management, transportation, pricing, invoicing, credit management, collections, and cash application.
• Be a single point of contact for OTC Technology for the Global Supply Chain team.
• Seek and gain alignment between Corporate and Regional priorities.
• Ensure that regional and country needs are raised and addressed at the global level and are accounted for in business demand.
• Lead a team of Product Owners, Delivery Leads, Functional Engineers, and Solution Architects to ensure delivery of the roadmap by area.
• Provide guidance, coaching, and performance feedback to direct reports in order to foster a high-performing and customer-centric culture.
• Provide oversight, leadership and alignment to overall timelines, budgets, milestones, deliverables and prioritization.
• Sign off on blueprint and design before development work starts.
• Track utilization of products that are part of portfolio, in collaboration with Product Owners.
• Ensure business cases are developed and stakeholders are accountable for value realization.
• Collaborate with cross-functional teams to streamline processes, resolve issues and drive continuous improvement initiatives.
• Implement best practices and industry standards, leveraging technology solutions and automation tools to enhance productivity and scalability.
• Develop and maintain strong relationships with internal stakeholders to address questions, resolve issues, and ensure adherence to service level commitments.

KEY QUALIFICATIONS & EXPERIENCES:

Education and Work Experience

• Bachelors Degree, Master's or MBA in Technology / Business / Finance / Industrial Engineering, or equivalent work experience.
• 10+ Years of highly relevant experience in the CPG or adjacent industry, holding progressive roles.
• 5+ years of experience in Order to Cash or related functions
• Deep expertise in order management systems, transportation management systems (e2Pen, SAP, Blue Yonder), billing platforms, and SAP ECC/S4 with a focus on optimizing processes and leveraging technology solutions.
• Worked and succeeded in both traditional and Agile project delivery framework.
• Experience working within a Global organization.
• Have managed and mentored a team of people.

Abilities and Skills

• Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization, including SLT.
• Ability to manage multiple stakeholders and communication platforms to ensure success of projects.
• Strong analytical and problem-solving skills, with ability to analyze complex data sets and drive data-driven decisions.
• Strong project management and organizational skills.
• Proven leadership abilities, including the ability to inspire and motivate teams, drive change, and deliver results in a fast-paced and dynamic environment.
• Experience in the implementation of process improvements, automation initiatives, and system enhancements within the Order to Cash function.

OTHER INFORMATION

• Key internal relationships: VP of Supply Chain, Director of Customer Supply Chain, Regional Technology Leaders.
• Key external relationships: External vendors
• Travel: as required
• Job is primarily performed in a standard office environment
• Direct Reports: 6

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family: Information Technology
Division: Global Digital Technology
Department: ​Digital Core Transformation ​
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)