Digital Web Publisher

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

***Please note this is a contract opportunity ending December 31, 2025***

About the role:

Reporting to the Manager, Global Marketing, the Digital Web Publisher will be accountable for supporting operational publishing requests, small projects, and content request updates across multiple Sun Life Websites ensuring content is consistent with site standards and style guides.

The publisher will use their experience to publish and optimize content to effectively drive quality and accuracy. This role requires a strong attention to detail and manages high volumes requiring the ability to prioritize a fluctuating workload. The Digital Web Publisher should be familiar with all web publishing governance, including knowledge of UX, Accessibility, SEO and how it applies to content on a website.

What will you do?

• Delivers effective web solutions for day-to-day operational work and content projects
• Editing existing web content, reviewing accuracy of pages, and publishing of new content
• Prioritization of content submissions, setting customer expectations and ensuring that content publication is of high quality and delivered within established SLAs
• Understanding and apply digital best practices around SEO, UX, analytics & accessibility
• Identifies opportunities to improve web experience if applicable
• Create and maintain site and technical documentation
• Ensure website issues are recorded for monitoring and escalated in a timely manner
• Client management with business partners and other publishing teams to build strong relationships
• At times, business needs arise, and employees are required and agree to work beyond their normal workday or workweek to fulfill the accountabilities required for their job

What do you need to succeed?

• 2 or more years of experience in web publishing, managing website content updates and publishing workflows
• 2 or more years of experience managing and executing Web Content Accessibility Standards (WCAG 2.1 AA) and the practical application of these standards to overall Web content publishing and Web site management
• 2 or more years of experience with Content Management Systems, in particular Adobe Experience Manager (AEM Sites)
• Solid understanding of website publishing (HTML) and best practices, including web Accessibility (WCAG 2.1 AA)
• Understanding of digital technology & channels and best practices
• Experience working with stakeholders and consulting on digital solutions to meet business needs/goals
• Good understanding of web design, Analytics, Usability, SEO and CSS
• Strong editing and proofreading skills, to ensure published content is accurate and of very high quality
• Takes initiative and effectively prioritizes conflicting workloads to meet tight deadlines
• Excellent organization, planning and multi-tasking skills to manage multiple projects and priorities in a fast-paced environment, in a timely manner
• Strong interpersonal and communication skills required to facilitate and build effective relationships with key stakeholders
• Ability to work independently with minimal supervision and exercise good judgement
• Initiative-taker and innovator; looks for new, sometimes unconventional approaches to the way things are done
• Problem solving skills and knowledge of troubleshooting methodology

Preferred skills:

• Experience in the financial services/and or website publishing industries is an asset
• Bilingualism (English and French) is an asset.
• Experience with both Agile and Waterfall project delivery methods

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named "Best Places to Work" by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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