Digital Product Manager

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Role Mandate: The Digital Product Manager/Owner will support the design and delivery of digital experiences, especially around digital payments, for a designated portfolio specific to the needs of Small Medium Businesses/Enterprises customer segment. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverage customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provide product and process expertise to manage the business and people impacts of work. Work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

Role Responsibilities Include (but are not limited to):

• Define and execute digital payments experience strategy, roadmap, and prioritization, aligned with business goals
• Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launch
• Own the requirements/user stories/product needs backlogs and prioritization process in an Agile Scrum operating model
• Define and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlog
• Prioritize and sequence digital product launches based on the needs of our customers, business priorities, internal stakeholder groups and the evolving competitive landscape
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.) by building effective relationships to deliver on key outcomes
• Analyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customers
• Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
• Broader work or accountabilities may be assigned as needed

Must-Have's:

• 5 - 7 years of product management experience with a track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
• Expertise in designing digital experiences, especially digital payments, for B2B customers (SMB / Mid-market / Corporate Customers)
• Prior experience as a PO (Product Owner) in Scrum teams; comfortable with prioritization, grooming backlog, etc.
• In-depth experience in product strategy and business case management. With the ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Go-getter spirit, strong sense of ownership and eager to get things done
• In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
• Decisive - ability to consume and interpret relevant data to drive product decisions / recommendations in a timely manner; decisiveness over analysis paralysis
• Verbal & written communication and presentation skills - ability to tell the art of the possible
• Collaboration & team skills - negotiate with tech and partner product teams to get things done
• Analytical and problem-solving skills - creativity and connecting missing dots

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.