Delivery Program Manager
What you'll do
Working in the Canadian Tire Technology Department, you will be a leader on the Solution Delivery Team responsible for implementing the Triangle Rewards Loyalty Platform for Canadian Tire, its partners, and customers. The Delivery Program Manager will manage multiple programs or initiatives ensuring seamless coordination between various stakeholders within a collaborative Agile methodology. Your primary focus will be on managing the end-to-end delivery process and driving timelines to achieve successful outcomes.
The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the platform's overall success.
In this role, you'll:
Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements
Identify and engage stakeholders, including executives, Business sponsors, and team members. Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for each initiative
Establish program governance structures, including working committees or steering committees, to provide oversight and guidance
Coordinate and obtain resources across multiple squads from within and outside of the Loyalty Platform Team
Monitor the progress of team delivery, tracking key performance indicators (KPIs) and milestones
Oversee the management of changes in program scope, schedule, and budget
Facilitates, participates, and collaborates in cross functional Quarterly Planning events (PI Planning) sessions to raise milestones, issues, dependencies, etc.
Drive the decision-making process. Identify risks and develop mitigation strategies to ensure program success.
Provide post mortem/root cause analysis for significant issues
Provide a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers and team members with varied interests
Foster a collaborative work environment by promoting effective communication and teamwork.
Continuously improve delivery processes by identifying areas for optimization and implementing best practices.
Facilitate the closure of the program upon successful completion
What you bring
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent practical experience
Proven experience in a similar role, preferably in a technology-driven organization
Minimum of 7-10 years of experience managing medium to large sized ($2M-$10M) complex projects
Experience managing projects with multiple 3rd party vendors
Good understanding of SAFe
Experience with Scrum & Kaban and tools (e.g., JIRA, Confluence)
Demonstrated ability to successfully deliver complex projects within budget and timeline constraints
Excellent leadership skills with the ability to influence and motivate cross-functional teams
Exceptional communication skills, both written and verbal. Ability to effectively communicate technical concepts to non-technical stakeholders
Strong problem-solving and decision-making abilities. Ability to think critically and adapt to changing requirements
Experience with stakeholder management and conflict resolution
Experience communicating both business and technical concepts to various stakeholders
Agile certification or PMP is a plus
Knowledge of the Retail industry is an asset
Experience in Digital Loyalty solutions delivery is an asset
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.