Datacenter IT Operations Manager
Overview
As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
- OR equivalent experience.
- 3+ years' experience supporting IT equipment or related technology within datacenters.
- 2+ years experience in people management (managing managers and/or leaders).
Other Requirements:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
- Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview. Useful links:
To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada.
Additional or Preferred Qualifications
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field AND 8+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- OR High School Qualification or equivalent AND 10+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- OR equivalent experience.
- 2+ year(s) of experience managing leaders.
- Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.
Data Center Operations Management M4 - The typical base pay range for this role across Canada is CAD $85,600 - CAD $158,400 per year.
Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until February 4, 2025
Responsibilities
- Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
- Leading and managing a team of high-performing individual contributors and their ongoing talent development; Managing and overseeing datacenter site services, logistics, and deployment.
- Analyzing production operations and initiate corrective actions to ensure operational stability.
- Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.
- Learn, live, and coach the One Microsoft culture and values.? Lead through change by bringing clarity, generating energy, and delivering success.
- Embody our culture and values.