Critical Environment (ce) Program Manager, Business Operations
Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment (CE) Program Manager, Business Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
OR equivalent experience.
- 1+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- 1+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)
Other Requirements:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
- Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview. Useful links:
To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada.
Additional or Preferred Qualifications:
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
- 2+ years experience with critical environment maintenance and repair cost management
- 2+ years experience with industry program and project management skills
- 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
- 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)
Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $65,600 - CAD $124,800 per year.
Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until February 4, 2025
#COICareers
Responsibilities
- Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials; Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.
- Prepare quarterly spend management review materials at datacenter site; Assist with tracking of datacenter Maintenance and Repair activities; Evaluate cost savings opportunities and implement strategic projects to realize savings.
- Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.
- Coordinate closely with datacenter field operations to foster alignment and partnerships for business success.
- From an operational Planning & Project Management standpoint, show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
- Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
- Define performance Goal and Standards Setting; develop and communicate realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.