As a Client Support Associate here at Honeywell, you will play a crucial role in providing exceptional support to our clients. You will be responsible for resolving customer inquiries, providing technical assistance, and ensuring customer satisfaction. Your strong communication and problem-solving skills will be essential in delivering a high level of service to our clients.
You will report directly to our Head of Support, Supra and you'll work out of our Toronto, Ontario location.
In this role, you will resolve client issues, write customer-facing documentation, build cross-functional and client relationships, analyze trends, and provide product insights. Unlike traditional knowledge and content roles, this position begins by first becoming a platform expert through a graduated development program. Once an expert, your work will be transitioned to sharing your knowledge via our internal and external knowledgebases.
KEY RESPONSIBILITIES
YOU MUST HAVE
WE VALUE