Business Systems Consultant

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

The Business Systems Consultant will use his/her knowledge of business objectives, processes, products, technology and quality concepts to:

• Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the finance business users and stakeholders in both project and operational support roles

• Plan and manage the business requirements effort on projects to support business needs. This includes estimating and managing changes for business requirements.

• Provide application support in the Corporate Secretary and Legal business production environments to meet Service Level Agreements.

What will you do?

• Identify, document, and assist in the re-engineering, improvement, or replacement of business processes and associated technology

• Elicit, document, examine and manage business requirements on projects by following the current company application development methodology. This involves managing business requirements sessions, conducting interviews and assessing existing documentation

• Develop and maintain relationships to facilitate the communication between the business and various technology areas

• Facilitate and perform business requirements elicitation sessions, fit/gap analysis, risk assessment and business requirements validation

• Translate business requirements into functional requirements. Ensure traceability and understanding of the requirements by all project/support members to enable systems enhancements/projects to be constructed

• Conduct end user training sessions and prepare user training manuals

• Provide production support and troubleshooting, root cause analysis, and problem management

• Participate in Project Management activities such as managing the delivery of projects through initiation, estimating, work planning, analysis, design, constructions, deployment and post-project review

• Participate in and/or create test strategies and test plans as a member of a project team, and execute test plans as part of the production support role; engage the Testing Centre of Excellence as appropriate.

What do you need to succeed?

• Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result

• Strong analysis, organization and problem solving skills

• Relationship Management: Consistently builds and maintains working relationships at all levels of the organization.

• Consulting: Able to act in a consulting capacity to make recommendations to the business partners based on their business strategy and roadmap.

• Adaptability: maintains effectiveness while managing competing demands, dealing with frequent change, ambiguity, delays or unexpected events

• Dependability: Follows instructions in a timely manner, responds to and supports management decisions and follows through on commitments

• Professionalism: Treats others with respect, reacts well under pressure and accepts responsibility

• Judgment: Uses sound and accurate judgment, supports and explains reasons for decisions and makes timely decisions.

• Leadership Skills: able to tactfully bring opinions, comments and thoughts forward. Able to mentor peers, oversee the work of others as required, and lead a small team to achieve common objectives

• Collaboration: Creates an open and trusting environment by sharing information in a timely manner and using active listening skills

• Communication: Skilled in understanding and accurately interpreting the meaning, purpose and importance of verbal and non-verbal messages; Able to verbally express ideas, thoughts and information concisely, in a manner appropriate to the audience to ensure comprehension

• Facilitation: ability to guide and keep a group on track, recognize issues that need to be dealt with, and ensure everyone is heard

• Initiative: takes appropriate actions to identify deliverables, determine activities and timelines required to bring value to the business

• Documentation: Writes logically and concisely ensuring meaning is clear and presented in a way that meets the user's needs, able to develop and deliver artifacts that meet quality standards for accuracy and completeness, according to agreed upon delivery dates.

• Innovative; looks for new, sometimes unconventional approaches to the way things are done

• Strong knowledge of business analysis principles and industry best practices (eg. business process modeling, conceptual data modeling) and tools

• Teamwork: Able to work as part of a team, supporting all members in achieving project objectives and/or team goals

• Ability to work in a multi-site environment

• Experience working in a matrix environment, onshore/offshore IT model

• Experience working with external vendors

Functional/Technical Skills:

• Solid knowledge of business analysis principals and best practices with 5+ years' experience

• Demonstrated skill in eliciting business requirements, writing specifications and coordinating implementation of projects and system changes, preferably for Treasury business applications

• Strong experience with full life cycle of software development, including requirements analysis, design, development, testing, rollout, implementation and training

• Experience working as member of team on small- to mid-sized IT projects, and implementation of enhancements on existing business applications

• Knowledge of systems integration management methodologies, processes and techniques

• Analysis: ability to break down high level business requirements into more detail by questioning and probing for clarification

• Problem management: able to identify problems based on the occurrence of incidents, work to prevent or reduce the impact of such problems whenever possible

• Deliver training to support staff (i.e. prepare and clearly present/explain information so it can be understood by others, ability to transfer knowledge clearly and effectively)

• Proficient with MS Office suite of products including Visio

• Solid working knowledge of JIRA and Confluence Cloud as well as familiarity with Kanban boards

• Proficient with IT Change Management methodology

What will be nice to have?

• Process improvement experience

• CCBA or CBAP designation

Notes/Unique Requirements:

• This role supports internal business clients in Waterloo, and Toronto.. Occasional travel between these locations may be required.

• This role requires RCMP Reliability Status Clearance.

What's in it for you?

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

• We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

• A caring, supportive, and inclusive culture

• Flexible Benefits from the day you join to meet the needs of you and your family

• Time off giving you the flexibility to focus on the moments that matter. 20 days vacation per year.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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