Business Systems Analyst/product Owner - HR

We are seeking a dynamic and experienced Senior Business Systems Analyst to join our HR Digital Solutions Team. This role blends business analysis, product delivery, and hands-on system configuration, ensuring our talent acquisition platforms meet evolving business needs. The products in the portfolio include Phenom, Workday, OneTrust, LinkedIn, and other digital products in the talent acquisition space.

You will be responsible for gathering business requirements, managing the enhancement backlog, prioritizing product features in collaboration with stakeholders, configuring system updates, testing, and ensuring smooth deployment. As Manager, Talent Acquisition Technology you are also responsible for ongoing support to ensure the optimal performance and the safety and soundness of the talent acquisition products in the portfolio.

This is an exciting opportunity to own system enhancements, drive efficiency in recruiting processes, and provide hands-on technical expertise to optimize our talent acquisition technology stack.

What will you do?

Requirements & Analysis:

• Collaborate with Talent Acquisition, Recruitment Marketing, HR, and IT stakeholders to gather and document business requirements for system enhancements.
• Translate business needs into clear, concise functional and technical specifications.

System Configuration & Development:

• Perform hands-on configuration, system updates and automations in Phenom, Workday, OneTrust, and LinkedIn, to implement enhancements and new functionality.
• Work closely with vendors and internal partners to manage system settings, workflows, and integrations to ensure smooth functionality.
• Test and validate system changes before deployment.
• Maintain up-to-date knowledge of system capabilities and recommend improvements based on best practices.

Backlog & Prioritization:

• Own and manage the enhancement backlog, ensuring stakeholder needs are captured, prioritized, and aligned with business goals.
• Partner with Talent Acquisition, Recruitment Marketing, the larger HR Digital Solutions Team, and IT to evaluate feature requests and determine the best approach for implementation.

Testing & Deployment:

• Document test plans, test cases, and test results.
• Lead and execute functional testing, system integration testing, and user acceptance testing to validate enhancements prior to deployment.
• Manage deployment activities and ensure seamless rollout of system changes.
• Provide post-deployment support, troubleshooting issues, and ensuring optimal system performance.

Product Delivery & Support:

• Provide ongoing production support, troubleshooting, and resolution of issues, ensuring system reliability and optimal user experience.
• Act as a primary liaison between business teams, technology partners, and vendors, facilitating root cause analysis and resolution of issues.
• Develop user guides, and FAQs to assist end users in navigating system updates and enhancements.

Continuous Improvement:

• Proactively identify opportunities to improve system processes and user experience.
• Stay current with industry trends and best practices in HR systems and talent acquisition to inform future enhancements.

What do you need to Succeed?

Experience:

• At least 3 years of experience as a Business Systems Analyst, ideally within HR or Talent Acquisition technology environments.
• Experience in system configuration and administration of at least one of the following: Phenom, Workday, or other comparable applicant tracking system
• Demonstrated experience in backlog management, feature prioritization, and product delivery.

Knowledge and Skills:

• Strong understanding of Talent Acquisition processes and how they are enabled by technology.
• Strong understanding of workflows and integrations
• Proven experience gathering and writing requirements, documenting processes, and executing testing.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Proficiency in Agile methodologies and experience with tools such as Jira, Confluence, or equivalent.
• Hands-on experience with testing, deployment, and post-launch support activities.
• Ability to troubleshoot system issues, coordinate with technology teams, and drive resolution.

What's in it for you?

• Be part of a collaborative team driving innovation in talent acquisition technology.
• Work on a portfolio of industry-leading tools supporting global hiring efforts.
• Opportunity to shape how technology enhances candidate and recruiter experiences.
• Enjoy a challenging work environment that encourages professional growth and accountability in both analytical and product delivery functions.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.