Business Informatics, Analytics & Operations Consultant I (Job ID: 6503)
Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Business Informatics, Analytics & Operations Consultant I.
This opening is a rare and exciting opportunity to join the Business Informatics (BI) department at Unity Health Toronto! The BI team is a unique support model combining the skills of consulting, business knowledge, and technical acumen and is responsible for all business systems in the Network. The business areas supported by this position will primarily include Human Resources (HR) and Payroll, however, the BI team also supports the areas of Supply Chain, Finance, and Reporting & Analytics, presenting further learning and growth opportunities. Team members have four areas of knowledge including Business, Project Management, Applications, and Technical.
As a member of the BI team, you would be working closely with the HR/Payroll support within the larger BI team, as well as business users from all areas supported. You will learn all business application functions that the users execute as they complete their day-to-day tasks and will be able to replicate these functions. In addition to supporting the business in their daily operational work, you would also participate in small to large scale projects as they relate to the Business Systems and consult with our users on system changes, enhancements, and upgrades.
Having just successfully executed a large-scale implementation in our vendor's cloud suite, we are now well positioned to enhance and optimize the user experience. Presently, we are embarking on a payroll system conversion; this project will provide the successful applicant the opportunity to learn the new version of our payroll application from the ground up, as well as contributing to the overall design and configuration aspects.
DUTIES & RESPONSIBILITIES:
§ Provide consultation and a range of system support activities as a result of new business requirements, including but not limited to: collective bargaining agreements, network policy changes, operational needs, legislative changes, etc.
§ Deconstructing issues raised by HR & Payroll business users and troubleshooting as needed
§ Working with vendor support on patch creation, bugs in the applications, testing and implementation as needed (e.g. Vendor related updates/changes/fixes)
§ Contributing to and leading a variety of projects both with the business users and within the internal Business Informatics team
§ Testing and adjusting application configuration logic as needed
§ Maintaining application configuration for developed business applications and modules across HR & Payroll
§ Assessing risk and developing strategies for performing internal audits on data, transactions, applications, and business processes
§ Develop and maintain tools, models, KPIs, and testing strategies in order to detect anomalies in the processing of source transactions, which may cause deviation from agreed upon business rules and guidelines.
§ Collaborate with all members of the BI team on integrated data analysis across all areas supported.
§ Extract ad-hoc data sets to provide to the business and/ or to assist with issue resolution.
§ Work with the team to create and update user accounts and security access within the supported applications.
QUALIFICATIONS:
§ University Degree in Human Resources, Information Technology, Business/Commerce, or a related discipline is required. A combination of education and related experience may be considered.
§ Minimum Four (4) years relevant Payroll, Human Resources, or equivalent experience required; experience working in a hospital or public sector organization strongly preferred
§ Minimum Three (3) years experience working with a Human Resources Information/Management system (HRIS/HRMS). Preference will be given to candidates who have demonstrated knowledge of and experience working with integrated systems
§ Experience in a multi-unionized environment is strongly preferred
§ Knowledge of employment related legislation (e.g. Ontario Human Rights Code, Ontario Employment Standards Act) and human resources practices and procedures is required
§ Familiarity with applicant tracking systems and recruitment practices is an asset
§ Experience with Infor Hospital applications such as Global HR/HR Talent and Workforce Management is an asset
§ Analytical and problem solving skills; demonstrated ability to apply logical thinking to gathering and analyzing information, designing and testing solutions to problems, and formulating plans.
§ Demonstrated ability to manage mid to large scale, multi-faceted projects with tight deadlines
§ Proficiency in MS Office, with advanced skills in Excel is required
§ Must be motivated, self-directed, and possess the ability to work both independently and in a team setting
§ Demonstrates initiative, willingness to learn, and a desire to continually improve one's skills and knowledge
§ Written and oral communication skills; the ability to communicate effectively with superiors and colleagues is essential.
§ Basic knowledge of SQL is considered an asset
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