Business Analyst, Software Asset Management - Deloitte Global Technology
Job Type: Permanent
Work Model: Remote
Reference code: 127958
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Vancouver, BC
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching
- Be encouraged to deepen your technical skills…whatever those may be.
- Build your leadership skills at Deloitte University.
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What will your typical day look like?
The Business Analyst, Software Asset Management (SAM) Analyst position reports directly to the Global Operations Software Asset Manager. This individual will support the license tracking and benefits administration for Deloitte's global software enterprise agreements which may include Microsoft, Salesforce, and other vendors. The SAM Analyst is a key support contact between Deloitte Technology, member firms, and the vendors in areas related to software license management, compliance and renewals in the operation of the Deloitte global software agreements. This individual works closely with Deloitte Technology SAM team, CoRe procurement, global business sponsors, and other DTTL operating groups and member firm teams in that capacity.
- At the direction of Deloitte Technology Software Asset Manager, the analyst supports all aspects of the license management lifecycle for key global enterprise agreements i.e. Microsoft, Salesforce, etc. including license subscription activation, Azure Active Directory account administration, etc.
- Works and collaborates with Deloitte Technology teams, CoRe procurement and the SAM team in the oversight of license management and fiscal spend required
- Maintains software tracking and reporting processes, provides input for annual budget planning guidance, contributes to the development of software control measures, manages online service requests and assists the SAM Managers with recommendations to leadership, member firms, and Global Business users in the use of the software solutions as needed
- Evaluates, identifies and advises on opportunities for process improvements and makes constructive suggestions for change
- Assesses customer needs, priorities and trends through regular ongoing communication with technology teams and member firm clients
- Assists SAM Managers with CoRe procurement, Global Business sponsors, member firm teams and the vendors in management of current software licensing agreements and new agreements as needed
- Conduct user acceptance testing and perform post-release testing to verify successful implementation
- Design and generate dashboards and reports
- Performs other job-related duties as assigned
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let's talk about you
In this role, you bring the following:
- You are a high performer with a minimum two (2) years of experience with supporting technology systems, assets and vendor agreements preferably related to software licensing and subscription services
- Past technology asset management experience, systems administration, and/or technology support skills highly desired
- Working knowledge of various licensing models, vendor maintenance programs, cloud computing solutions and subscription-based agreements a plus
- Self-starter with above average time management/organizational skills including appropriate sense of urgency and proactive approach
- Ability to work independently, and deal with ambiguity
- Software Asset Management (SAM) tools including ServiceNow SAM Pro, Flexera, and SNOW are a plus
- ServiceNow ticketing system experience required
Total Rewards
The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.