Associate Director, QTS Fixed Income Production Services Support

What is the opportunity?

We are seeking an experienced and highly motivated Production Services in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.
This position will hand on Production Application Support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.
The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.

What will you do?

• Work with a team of production support analysts in the Toronto providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service

• Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.

• Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.

• Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.

• Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.

• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure;

• Drive efficiencies through the implementation of tools and process improvements.

• Provide effective support and subject matter expertise to team members; build the IT Support relationship with the Trading desks and aligned functions

What do you need to succeed?

Must Have:

• 10+ years of experience within IT along with 5+ years strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)

• Solid working experience in technology support of Capital Markets trading and related functions; hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows

• Strong, Hands-on support knowledge of BBG, Bloomberg TOMS, TradeWeb, ION is a hard requirement; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution

• Superior Major Incident Management experience is critical; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients

• Solid Linux, SQL, and any scripting language (One of Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure

• Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)

• Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts

Nice to Have:

• Working knowledge of Murex

• Experience in DevOps and cloud technology (AWS, GridGain)

• Experience to support MQ, SOLACE and RV/RMDS

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-Hybrid
#LI-POST
#TECHPJ

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.