Chris Application Support

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you able to provide technical training and support to co-workers, and new hires? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a CHRIS Application Support team member, you will provide technical training and support for the clinical systems used by Ontario Health atHome for the area of South East. This training will include the Client Health and Related Information System (CHRIS), Assessment Software (AcuteNet/interRAI) and the Health Partner Gateway (HPG).

By applying your technical training and support skills - you will have the opportunity to play a key role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Application Support/Service Desk

• Receive and prioritize requests from Staff, Managers and Service Providers for support and troubleshooting CHRIS application issues, CHRIS Business Processes, HPG Transmissions, and various CHRIS related logs/reports
• Maintain local (TrackIT!) and provincial (Care Support/Remedy) ticketing / work order systems, related to application support requests;
• Provide input and recommendations on the resolution of CHRIS and related process issues;
• Escalate unresolved issues to Management and/or Ontario Health Shared Services (OHSS) as applicable;
• Ongoing review and maintenance of CHRIS features and functionality (existing and new), and executing functions as required;
• As directed by Manager and/or Privacy Officer, maintains client information in the CHRIS application by performing functions identified in the Health Records and Health Records Administration roles including: deleting client records, deleting referral records, and deleting service records

Training & Education

• Develop, maintain, and delivers training and education related to the use of CHRIS and associated CHRIS Business Processes to staff/users
• Identify and escalate known inconsistencies related CHRIS training and education;
• Prepare and distribute CHRIS training materials, instructions and manuals;

Business Process

• Participate in discussions/recommendations around incorporation of CHRIS and assessment software new and updated release functionality;
• Collaborate with other teams, related to the utilization of CHRIS and related functionality;
• Prepare reports and investigate data as required;Identify and escalate known inconsistencies in business processes related to CHRIS;
• Maintains currency of CHRIS Business Process Manual and all related reference material, as directed;
• Participates in orientation of new staff;

What must you have?

• Post-secondary education in a related field, with a minimum of three (3) years of related experience, preferably in a healthcare environment
• Excellent computer skills - including Windows, Adobe, Microsoft Office Suite (Word, Excel, Outlook, Power Point, and Infopath)
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Excellent oral and written communication skills
• Experience with Camtasia Software is considered an asset
• Experience with technical training and education of adult learners; Certification in adult education is considered an asset;
• Experience in developing training and reference materials considered an asset
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: December 16, 2024 Closing Date: December 23, 2024

Job Title: CHRIS Application Support

Job Type: Permanent Full Time

Initial Assignment: Clinical Support and Applications Team

Hours in a Bi-weekly Period: seventy (70)

FTE: 1.0

Compensation: $26.80 - $32.18/hour

Reports To: Manager, Patient Services Education

Department: Patient Services

Group: CUPE

Location: South East (Belleville, Brockville, Kingston or Smith Falls)