Requisition ID: 202319
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The team:
Scotiabank's Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns alerts & incidents to the correct resource groups to restore affected services.
The role:
With a background in implementing ServiceNow in a highly regulated large enterprise environment, your primary responsibility will be to implement and maintain ServiceNow applications and processes with a focus on configuration to align to out-of-box functionalities. You will also play a crucial role in technical navigation, guiding our team through the implementation and optimization of ServiceNow IT Operations Management (ITOM) solutions, ensuring delivery to business objectives and adherence to best practices as documented by ServiceNow.
You will provide oversight over project intake and designs/proposals put forward. You will push for opportunities to develop application strategies and validate solutions that comply with the out-of-box application feature roadmap.
In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1 / Major Incidents.
Is this role right for you?
Do you have the skills that will enable you to succeed in this role?
What's in it for you?
#scotiatechnology
#LI-hybrid
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.