Deployed System Coordinator

The Ministry of the Solicitor General, Ontario Provincial Police, and the Commander of the Communications & Technology Services Bureau are seeking a qualified individual to join our Deployed team. In this exciting, rewarding and challenging opportunity, you will provide technical support and problem resolution in the operation and maintenance of business critical computer systems used by the OPP.

About Us:

The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

Under the guidance and general direction of the Manager Client Management & Support, to provide technical support and problem resolution in the operation and maintenance of business critical computer systems used by the OPP.

How do I qualify?

Mandatory

• Valid Ontario Driver's Licence.
• Must be able to pass an OPP background security investigation.
• Ability to work on a regularly scheduled on-call basis.

Knowledge, Skills and Abilities:

• Knowledge of
o Various types of computer hardware and technical specifications, including components, peripherals, servers, desktop and portable computers, network topologies and wiring standards, including the ability to physically plan, build and maintain network infrastructure, as required to install, configure and maintain hardware systems.
o Network protocols and principles including routing, IP addressing and cabling; digital/wireless and mobile technologies and knowledge of operating software including networking, Justice Enterprise and business application software, LAN/WAN components, NTFS, specialized integrated business applications and Windows operating systems in use, Active Directory, Directory Resource Administration, service management ticket database, upgrade, configure and test computer software; diagnose and resolve problems and provide troubleshooting and end-user support for installed systems and applications; and advise and train users on capabilities and use of software.
• Ability to:
o Determine when to escalate a problem or issue to a more senior level (or to multiple staff) due to inability to resolve on own, e.g., system-wide problems, multi-user problems.
o Prioritize on a daily and weekly basis and schedule work tasks and assignments
o Work effectively as part of a team.
• Analytical and problem-solving skills to diagnose software/hardware/network conflicts or failures (e.g., complete failure of computer); investigate possible solutions, apply different methods of troubleshooting; and implement corrective action to maintain or restore operation of critical business applications and systems.
• Effective written, oral and interpersonal skills.

Additional Information:

Ensure that you read the job description to make sure you understand this job. Even if you don't meet every requirement in this job description, we still encourage you to apply.

Application Instructions:

Only those applicants selected for interview will be contacted.

Email: rob.johnson@opp.ca

The Ontario Provincial Police is dedicated to ensuring open, accessible, equitable and respectful workplaces, and is committed to reflecting the diverse communities it serves. We encourage applications from members of diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, 2SLGBTQ+ persons, those who are able to speak fluently in another language(s), and anyone committed to a rewarding career in public service. The Ontario Provincial Police is an equal opportunity employer and accommodations will be provided in all stages of our hiring processes, as necessary. If you require accommodation in order to apply for this position, please contact the hiring manager.