Senior Program Manager - Data Lifecycle Management

Description

Join our team and what we'll accomplish together

The TELUS Data & Trust Office provides world-class, innovative data solutions across the organization. We partner with teams to put our customers first through responsible data innovation. By enabling data, we deliver on the promise of technology while respecting our customers' privacy, managing their data responsibly, and earning and maintaining their trust.

Our team takes pride in our reputation as innovative thought leaders, strategic business partners, and subject-matter experts in privacy, responsible AI, and data governance. Compliance with the law is just our starting point—we strive to demonstrate respect for our customers through transparent, robust, and ethical data practices.

Here's the impact you'll make and what we'll accomplish together

As the Sr. Program Manager, Data Lifecycle Management, you will lead the development and implementation of TELUS' enterprise-wide DLM (Data Lifecycle Management) compliance program. Leveraging your expertise in governance frameworks and policy implementation, you'll collaborate with leadership to drive key initiatives, including the rollout of a data retention schedule, performance measurement, and stakeholder training. This is a strategic opportunity to shape enterprise-wide data governance and maximize the value of TELUS' data assets.

What you'll do

• Build and maintain an enterprise compliance program to ensure adherence to the Data Lifecycle Management Policy and standards.
• Serve as a subject matter expert on DLM, delivering updates, training, and communications to both internal DTO stakeholders and broader enterprise teams.
• Implement and maintain the enterprise Data Retention Schedule (Canadian and global), including creating support materials, change request processes, and approval workflows.
• Design and deliver targeted DLM training programs for specific audiences, including Data Stewards, senior leadership, and DTO partners.
• Collaborate with cross-functional teams to ensure consistent application of DLM principles across the organization.
• Monitor and report on the effectiveness of the DLM program, identifying areas for implementing technology solutions.
• Establish and maintain effective communication channels with key stakeholders to report on progress and address challenges.
  

Qualifications

What you bring

• Bachelor's degree in Information Management, Computer Science, Business Administration, or a related field.
• 7-10+ years of experience in technology governance.
• Proven experience implementing policies and retention schedules in a complex technology environment.
• Demonstrated success in building and managing enterprise governance programs.
• Extensive experience engaging and managing cross-functional stakeholder groups.
• A collaborative mindset and the confidence to share ideas and influence outcomes.
• Strong community engagement and relationship-building skills.
• Exceptional communication skills to align diverse teams and influence senior-level audiences.
• Ability to translate complex business problems into structured business cases and programs.
• Proactive problem-solving and gap identification skills.
• High adaptability and the ability to thrive in fast-paced environments.

Great-to-haves

• Master's degree in a relevant field.
• Professional certifications (e.g., CIPM, CIPP, CDMP).
• Experience in regulated industries such as finance, healthcare, or telecommunications.
• Familiarity with tools such as OneTrust, Google Vault, or Google Cloud Platform.
• Bilingualism in English and French (verbal and/or written).
• Strong knowledge of global data privacy and AI regulations (e.g., GDPR, CCPA, HIPAA, PIPEDA, EU AI Act)

Location: Any Major Canadian city

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