Operational Product Manager
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Ottawa Ontario Canada
About this opportunity:
The BNEW EUHW Operational Product Manager (OPM) serves as the primary interface between Ericsson's Market Areas, Customer Units, and R&D for released hardware. This pivotal role involves ensuring the continued trust of our customers in the quality of the ERS hardware product portfolio, while developing a deep understanding of both the products and their performance within customer networks. You will also play a critical role in driving initiatives that are of significant business importance to the company.
With a background in customer-focused roles and a solid grasp of the ERS portfolio, you will focus primarily on the Radio and Baseband areas. Technical expertise in these domains is essential.
Your strong communication and leadership skills will be key as you collaborate across various teams within Business Areas (BA) and Market Areas/Customer Units (MA/CU), ensuring alignment and driving success.
What you will do:
- Handle customer issues and when vital, lead product task forces.
- Ensure that the voice of the customer is spread within the BA
- Form E2E communication strategy in sophisticated HW cases
- Work with internal PEU functions to understand/categorize what is driving HW returns from the market and take proactive actions
- Represent EUHW in customer meetings for HW quality topics or other initiatives
- Drive customer engagement & deployment support activities
- Prepare decisions and drive HW Field Corrections (Field Change Orders/Repair Change Orders/Service Advice/Repair Investigation requests).
- Control the budget for HW Field Correction issues and ongoing activities
- Drive and lead process work
The skills you bring:
- 5-10 years of experience in similar role
- Bachelors or Master's degree in related field
- ERS HW Product design experience
- Product Life Cycle Management Knowledge
- Product Development Knowledge
- Business Knowledge
- Customer Understanding
- Excellent Verbal and Written Communication
- Deciding & Initiating actions
- Skilled in building relationships and networking
- Data-oriented and fact-driven approach
- Ambitious & Commercial Thinking
- Delivering Results and Meeting Customer Expectations
- Adapting & Responding to Change
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa
Job details: Technical Product & Portfolio Management