Network Operations Analyst

ARE YOU READY to step up and take your technology expertise to the next level

There is never a typical day at Accenture, but that's why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture Cloud First - Infrastructure Engineering

Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the cloud. To accelerate our clients' transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design — with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.

Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data - and from the edge - and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.

The Work:

Accenture's Cloud First Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Digital Workplace, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center.

Key Responsibilities:

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).

• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.

• Work includes L1 and L2/ basic and intermediate level troubleshooting as part of a Network Operations group with period on-call shift requirements.

• Working with cloud architects and infrastructure teams to evaluate application and technology landscape.

• Understanding cloud and network best practices combined with guiding principles.

• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

• Understands the strategic direction set by senior management as it relates to team goals.

• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.