Management Systems Coordinator

JOB SUMMARY

The Business and Technical Support Services is responsible for providing strategic, business, technical and other operational support services through a centralized branch that consolidates and streamlines the delivery of specialized business supports and services to an assigned department.

You are responsible for developing, managing, and implementing assigned internal audits of departmental management systems, ensuring that service quality solutions are being achieved and that client group management system(s) are compliant with applicable regulatory and accreditation requirements. You guide staff on management system processes, projects and continual improvement, coordinate and manage continual improvement projects, communicate with staff on the status of the Management Systems and regulatory compliance, and contribute to ongoing service delivery and service improvement initiatives.

Multiple positions in this job serve departmental branches of Water Distribution, Water Production, Wastewater Treatment and Collection and Laboratory Services, and will have a branch focus, depending on work assignment.

This Management Systems Coordinator position is assigned to the Management System, of the accredited and regulated laboratory, in compliance with the requirements of ISO/IEC 17025 and the Ontario Safe Drinking Water Act Regulations. The coordinator:

• Participates to the Canadian Association for Laboratory Accreditation (CALA) assessments, the ministry (MECP) inspections and internal audits.
• Assists during the Management Review.
• Reports on the Management System performance using statistical analysis, control charts and a variety of Excel/Power BI based reports.
• Coordinates and communicates updates of laboratory methods, procedures, method verifications and uncertainties.
• Carries out corrective action investigations for incident affecting service delivery or the validity of the results.
• Ensures appropriate records are produced, retained and uploaded on SharePoint.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Business Administration or General Science, or 3 year community college diploma in Environmental Studies, Analytical Chemistry, Engineering or other related technologist field with a systems focus, including coursework in data analysis and mathematics.

Minimum of 3 years of experience in a process improvement function in a medium to large organization, with a unionized environment, multiple and diverse work groups, multiple work sites, and 24 hour operations.

KNOWLEDGE

• Knowledge of quality/environmental management systems
• Knowledge of quality management system standards, relating to the work, such as ISO 9001, ISO 14001, ISO 17025 or OHSAS 18001 or equivalent management systems
• Quality and/or environmental and/or health and safety management
• Quality and/or environmental and/or health and safety audit programs
• Quality control/quality assurance practices
• Audit and evaluation principles and techniques
• Analytical methods, statistical sampling and data analysis
• Risk management principles
• Computer technology and software applications such as MS Office Suite and various computerized information management systems relating to the work location
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

• Knowledge of municipal, provincial and federal legislation that affects assigned operational area ( drinking water, wastewater and drainage, laboratory, and/or solid waste)
• Knowledge of departmental operational areas, including treatment and plant operations.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with all staff
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to provide technical leadership
• Possess strong evaluation, analytical and problem solving skills and the ability to make decisions
• Able to conduct compliance audits, compile/analyze issues/data, make judgements on the interpretation of issues/data, and formulate recommendations
• Able to work with and manipulate advanced database applications and other computerized applications to support quality assurance and data capture programs
• Possess persuasive and assertive interpersonal and oral/written communication skills
• Possess strong documentation, report and technical writing skills
• Able to develop and maintain effective interpersonal relationships
• Demonstrate leadership and initiative
• Possess effective analytical and critical thinking skills, and be attentive to accuracy and detail
• Able to demonstrate sound judgement
• Flexible adaptable and resourceful
• Willing to work outside normal working hours as required