Information Technology Systems Officer

The Health Services I&IT Cluster, Emergency Health I&IT Solutions & Technology Management Branch is looking for experienced professionals to join their team, to develop, maintain and modernize I&IT telecommunication solutions.

If you have a strong background in developing, maintaining and supporting I&IT telecommunication and radio systems and are able to work in an intense, fast-paced environment, consider this opportunity to join the Emergency Health I+IT Solutions & Technology Management Branch.

To learn more about the compensation package for this position with the Ministry of Health, please visit the Ontario Public Service Employee Union OPSEU website for a copy of the current collective agreements.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role you will:

• analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province
• provide on-site and remote hardware and software technical expertise and coordination in administering, monitoring, managing, implementing, repairing and supporting the desktop and server environment, end-user and vehicle devices, as well as the CACC integrated networked facilities within the CACC
• ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations
• lead technical incident and problem resolution, providing high-level expertise and engaging with vendors and staff
• offer senior-level support and guidance on telecommunications and IT solutions to various stakeholders
• provide hands-on operational support, including Tier 2 & 3 technical support, and manage critical implementations
• develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff
• conduct regional seminars and configure software-driven communication systems
• implement effective system change control and provide site-specific consulting services
• collaborate with other branches and vendors for problem resolution and update knowledge databases

How do I qualify?

Mandatory

You have:
• valid class G driver's licence.
• basic CPR Certification, first aid, and radio operation or ability to obtain such certification
• the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation

Technical Knowledge:

You have:
• knowledge of and experience in communication technology, including Avaya Aura R 10, Analog Trucking, Avaya gateway, Data Networks, Session Initiation Protocol, Session Boarder Controller, and satellite telecommunications
• knowledge of and experience with current desktop Operating system (Windows 10, 11)
• knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs
• knowledge of desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals
• knowledge of server operating system configurations and services, and domain architectures such as Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions

Analytical, Organizational and Coordination Skills:

You have:
• analytical and problem-solving skills to provide technical analysis, and cost-benefit analysis, identify problems and provide solutions
• oganizational and coordination skills to coordinate installations and technical support carried out by vendors
• planning and organizational skills to lead regional seminars on communications subjects for Emergency Health Services personnel

Communication Skills:

You have:
• oral and written communication and presentation skills to provide training, prepare reports, instructions, and training materials, and interact with internal and external stakeholders
• consulting and advisory skills to support colleagues, peers, stakeholders, management and end users to identify information technologies which will facilitate business practices

Incident and Change Management Practices:

• You have knowledge of incident and change management practices, project management and time management methodologies.