Desktop Support Analyst - Ottawa

Desktop Support Analyst - Ottawa - ( 250001BJ )

Description

Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 32,000 team members in over 45 locations worldwide are vital to making our Company stronger.

Your Opportunity

• Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.

• Collaborate with experienced support staff throughout Canada

• Opportunity to work with peers on strategic IT initiatives

• Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills

Your Key Responsibilities

• Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work

• Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature

• Create and update accurate and consistent records of all calls

• Monitor progress on problem resolution and advise users on status of issue

• Performing system backups/recoveries

• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients

• Provide excellent client service

Qualifications

Your Capabilities and Credentials

• Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.

• Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.

• Have proven troubleshooting skills to resolved more complex issues.

• Experience in an ITIL and SOX compliant organization a plus.

• Excellent customer relationship, communications, and interpersonal skills.

• Must be able to move, carry and manipulate equipment up to 50 pounds.

• Valid driver's license and satisfactory driving record is required.

Education and Experience

• Minimum of 5-6 years of related experience.

• Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.

Position will primarily work in an office setting.

Some travel is required, primarily to other local office locations.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : Canada-Ontario-Ottawa

Organization : BC-1372 IT Services-CA Canada

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : Mar 27, 2025, 5:55:13 AM

Req ID: 250001BJ

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans