Cyberark Operations Specialist

We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients' needs across their entire value chain. Whether we're defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector's brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.

You Are
Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients' security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, team-oriented environment. You're a creative, analytical problem solver with above average documentation skills who can speak to both technical and non-technical audiences. Can apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. You are eager to put your skills to use by helping us help our clients inject security at every level of their organization.

JOB DESCRIPTION
We are seeking a Privileged Access Management (PAM) consultant to support operations for CyberArk PAM solutions. This is a long-term operational role requiring a 24/7/365 hybrid operational support model, with a focus on ensuring compliance, incident response, and continuous improvement. The ideal candidate will have deep CyberArk expertise, strong team leadership skills, and experience collaborating with cross-functional teams to meet operational and governance objectives.

RESPONSIBILITIES:
You will support a geographically dispersed team of skilled professionals, ensuring the smooth delivery of PAM services. As a leader, your primary responsibilities will include:
• Establishing clear goals, setting performance expectations, and providing constructive feedback.
• Mentoring and coaching team members, fostering a culture of continuous learning and operational excellence.

Acting as the primary liaison between clients and internal teams, you will ensure strong communication and trust in PAM service delivery. Key responsibilities include:
• Addressing client concerns promptly and ensuring high levels of client satisfaction.
• Collaborating with stakeholders to identify opportunities for improvement and innovation in PAM operations.

ServiceNow is central to your role in managing ticket workflows and maintaining operational standards. Specific duties include:
• Overseeing the resolution of incidents, problems, and service requests in line with SLAs.
• Working with the ServiceNow team to optimize workflows and provide accurate operational reporting.

You will ensure the CyberArk environment aligns with internal policies and industry best practices. Your responsibilities in this area include:
• Maintaining controls to ensure compliance with security policies in place.
• Conducting regular reviews and audits to identify gaps and ensure adherence to security policies.

Collaboration is critical to this role, as you will work with various teams to align on goals and strategies. You will:
• Partner with the IAM team, Vulnerability Management team, and other IT/security teams to address operational needs and coordinate efforts.
• Support privileged access remediation and vulnerability mitigation activities in partnership with these teams.

Your expertise in CyberArk will ensure the ongoing stability and security of the PAM infrastructure. Responsibilities include:
• Overseeing account onboarding, credential management, and session monitoring within CyberArk.
• Addressing operational issues and guiding resolution for escalated CyberArk-related problems.
• Monitoring system performance and implementing preventive measures to maintain uptime and stability.
• Apply patches and hotfixes to keep the environment secure.
• Monitor and resolve vulnerabilities, ensuring uninterrupted system performance.
• Troubleshoot technical issues and ensure resolution within SLA timelines.

Documentation and reporting are essential to maintaining operational transparency and accountability. You will:
• Maintain accurate and detailed documentation of PAM policies, processes, and operational activities.
• Generate and present reports on SLA performance, compliance status, and audit findings to internal and external stakeholders.

Integration and Customization:
Manage the integration of CyberArk with new and existing applications.
• Develop and test custom connectors and out-of-the-box plugins.
• Troubleshoot integration issues and ensure seamless connectivity across environments.

Ensure robust disaster recovery and failover capabilities for CyberArk systems.
• Conduct regular DR and failover tests, validating the readiness and reliability of CyberArk environments.
• Provide comprehensive documentation and evidence of successful DR and failover tests.