Cloud Systems Administrator

Main Responsibilities

• Responsible for all onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems
• Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting
• Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting.
• Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking
• Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management
• Management of cost reporting and optimization
• Support the Platform Engineering team in daily operations of the Telesat MS Azure instances
• Evaluate, deploy, and manage Cloud PC solutions for key lines of business.
• Provide emergency support on incidents as required.
• Perform occasional after-hours maintenance.
• Incident on-call rotation as required.
• Day-to-day operational support.

Education & Experience Required

• Bachelor's degree in technical or engineering field or equivalent practical experience.
• At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources.
• At least 2 years experience in the operation of Cloud and data centre environments.
• Industry certifications such as MCSE, CISSP are a strong asset.

Specialized Knowledge, Skills and Abilities

• Experience in the administration of computer systems such as systems administrator in an operations role.
• Strong understanding and hands on experience in operations and management of public cloud-computing environments like GCP, AWS and Azure.
• Strong understanding and hands on experience in the administration of Linux.
• Understanding of DevOps concepts.
• Experience in the deployment and support of Cloud/remotely based desktops.
• Working technical knowledge of network systems.
• Working technical knowledge of current systems software, protocols andstandards including Active Directory.
• Identity management using Microsoft Identity Manager and Azure AD Connect.
• Solid understanding of the Windows and Linux based endpoints.
• Solid scripting experience (eg.Powershell, Terraform, Ansible).
• Excellent written and oral communication skills.
• Excellent problem-solving skills.
• Strong analytical and troubleshooting skills
• Strong interpersonal and organizational skills.
• Ability to achieve Secret clearance
• Must be well organized and able to grasp system concepts and communicate their applications.
• Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
• Ability to manage multiple demands with time related constraints in a fast-paced environment.
• Prioritize and schedule work as necessary to maintain department standards and service level agreements
• Ability to speak effectively before groups of internal employees, communicate technical information, create and deliver presentations and information sessions to both technical and nontechnical personnel.
• Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in own area of expertise.
• Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.
• Bilingualism (English/French) is an asset.

Decision Making & Supervision

• Make decisions and recommendations within established procedures, based on troubleshooting and analysis.
• Manage operating system upgrades.
• Coordination with helpdesk, network/telecom, platform, and security teams.
• Work under minimum supervision.

Working Conditions

• Generally comfortable working conditions with lifting and onsite installations.
• Moderate visual concentration in use of video display terminal.
• Appropriate security clearances required.
• Occasional off-hours support may be required.