Baseband SW Troubleshooter
Grow with us
Location: Ottawa ON
Our Exciting Opportunity
Join our team at Ericsson as a Baseband SW Troubleshooter. You will be working on 5G baseband software, and your role will involve analyzing and troubleshooting reported software issues. Your responsibilities will include all related activities such as: triaging incoming issues, prioritizing, investigating root causes, developing a resolution plan, implementing a solution, and providing timely updates. This position offers the opportunity to work collaboratively with colleagues across Ericsson and partner companies, contributing to the cutting-edge advancements in telecommunications technology.
Join our Team
- Collaborate with colleagues in similar positions throughout Ericsson and partner organizations.
- Engage with customer-facing teams and internal test organizations to ensure seamless communication and resolution of issues.
- Quickly, accurately, and professionally troubleshoot reported problems in-depth to identify and resolve software issues.
- Manage and resolve faults in the baseband software product, maintaining the integrity and performance of our systems.
- Minimize slip through of duplicates, already delivered corrections, and no action issues.
- Analyze suspected BB faults before issue is written, and triage reported baseband software issue.
- Participate in task forces on high priority customer issues including KPI issues.
- Develop new tools/automations to improve and reduce the time to find a fault.
To be successful in the role you must have:
- Bachelor or higher, in Electrical, Computer Engineering or related fields.
- 5 or more years of working experience as software designer.
- Extensive knowledge of 5G Radio Access Networks (RAN) and RAN Networks.
- Strong perseverance and ability to work effectively under pressure.
- Excellent problem-solving skills and attention to detail.
- Ability to maintain composure and focus under high-pressure situations.
- Knowledge sharing & collaboration with strong communication Skills.
- C/C++ programming and scripting programming skills.
- Experience from 5G Baseband Software preferred.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa
Job details: Developer