Senior Business Systems Analyst
What you'll do
Develop an evolving knowledge of all supported applications, their interfaces, and technical environment
Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks
Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions
Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams
Work with other team members to provide 2nd level incident support during business hours
Provide guidance and SME direction as to the best course of action to restore production during major incidents
Oversee the development and implementation of root cause fixes to prevent recurring problems
Provide guidance to the business regarding design, testing and implementation
Build, edit, and maintain the team backlog and board
Works as a liaison of between Product Owner and development team
Help Product Owner prioritizing backlog items on the basis of user value, time, and other team dependencies determined
Help Product Owner managing the backlog to keep it up to date and ready for future iteration
Participate in requirement gathering and create user stories with the guidance from Product Owner
Participate in test case review and proof of testing and regression testing process
Understand the scope of the upcoming Epics and User Stories
Help identify functional and non-functional requirement working with different stakeholders
What you bring
Domain Expertise
Requires Bachelor Science or Arts in a Computer Science, Engineering, Business or related discipline and 5+ years of experience in a related field.
Strong practical experience with business analysis practices such as Data Analysis and Requirements Gathering.
Strong knowledge and experience of Agile/Scrum and Product Ownership and DevOps practices (high level).
Understanding of SAFe methodology.
Strong practical experience with various development methodologies.
Individual Skills
You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity.
Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.
Strong problem solver with ability to resolve blockers and maintain progress on the solution.
Strong modelling skills to depict outcomes in a variety of ways - analysis and critical thinking.
Strong facilitation and interpersonal skills - ability to collaborate, negotiate, conflict-manage.
Ability to multi-task and work on multiple projects at the same time under tight deadlines.
Ability to navigate ambiguity, overcome confusion, and simplify complex scenarios.
Ability to carry forward tasks with minimal supervision.
Ability to organize and plan own work.
Proficiency in written English and good documentation skills.
Proficiency with SharePoint, Jira, Confluence, Powerpoint, Lucidcharts.
Nice to Have
Experience with working in a Cloud environment (Azure, GCP or AWS)
Experience with microservices architecture and event streaming
Experience working in Retail Industry
Specific experience in Agile methodologies such as SAFe
Experience with Data Lake or Big Data analytics technologies
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.