Manager, Information Technology

RVA is a 500-person, Engineering services company that operates in Ontario and Eastern Canada with over 11 locations. We are a fully adopted MS 365 environment with a mix of external cloud, on-prem cloud, and on-prem data sources. We are running Nutanix, Trend Micro, Vectra and InTune for data security. The company has over 75 different specialized Engineering software tools that must be procured, installed and maintained. We have in-house developed, cloud-based workflow tools for project management and client resource management. Our growth targets are aggressive, and the IT Manager must be able to lead and support change.

Reporting to the Vice President of IT and working alongside the Manager, Information Systems Security the IT Manager will undertake have the following duties

Duties:

• Manage IT staff by recruiting, overseeing, monitoring performance, and training.
• Monitor daily performance of all IT systems, including computers, programs, and networks in over 11 locations with significant WFH staff.
• Responsible for continuous improvement of the Digital User Experience.
• Identify new technologies and opportunities to improve systems and processes while adding value.
• Prepare and present the IT budget to Senior Management and maintain cost-effectiveness.
• Provide input to Senior Management for strategic planning.
• Manage complex internal projects, including, stakeholder need definition, programming oversight, training, roll-out, and ongoing support.
• Troubleshoot problems and increase overall efficiency.
• Develop data backup systems and disaster recovery contingencies.
• Monitor service levels including client satisfaction and perform continuous improvement.
• After hours work will be required periodically.

Qualifications:

• Expert knowledge of MS 365 systems and RVA's technology stack.
• Skilled in interpersonal relationships, teaching, planning and communication.
• Problem solving, decision making and sound judgment.
• Experience negotiating with software vendors.
• Past direct engagement with senior executives on aligning IT with business needs in a professional services company.
• Skilled at communicating with various stakeholders and providing assistance with the preparation of business cases.
• A background that includes exposure to Engineering software would be advantageous.