Delivery Lead

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Event and Performance Management (EPM) team focuses on enhancing the operational efficiency and reliability of digital interactions within Sun Life's enterprise ecosystem. Our discipline covers the oversight and enhancement of system availability, performance, and reliability as they interface with both human end-users and automated processes. Through continuous improvement, innovative problem-solving, and collaborative efforts across departments, we strive to develop cutting-edge strategies that maximize Sun Life's value proposition. Our mission is to persistently elevate the quality and efficiency of all digital entities engaging with our applications and services.

The Delivery Lead will take on the Scrum of Scrums responsibility within EPM, utilizing scaled agile methodologies to coordinate multiple teams working collaboratively on complex solutions. This role focuses on enhancing the development and delivery of sophisticated products across teams by emphasizing transparency, regular assessment, and adaptability at a larger scale. In addition to monitoring overall delivery progress across all teams, the Delivery Lead will be responsible for orchestrating communication channels both between teams and with external stakeholders.

A successful candidate is a highly motivated team player with a strong desire to learn, grow, and continuously improve.

What will you do?

• Promote Agile best practices and principles within the IT infrastructure organization
• Lead the EPM Leadership squad, collaborate with product owners, architects, and other stakeholders to align on release goals and priorities
• Facilitate Agile ceremonies such as release planning, daily standups, retrospectives, and demonstrations for IT infrastructure teams
• Organizes and facilitates Product Showcases (demo sessions) and EPM Townhalls
• Collect and analyze release metrics to identify areas for improvement
• Identify and remove impediments that are hindering team progress
• Coach and mentor IT infrastructure teams on Agile methodologies and techniques
• Facilitate effective communication and collaboration across distributed teams
• Continuously improve the release process and Agile practices

What do you need to succeed?

• Strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe
• Excellent facilitation, communication, and conflict resolution skills
• Ability to think strategically and drive continuous process improvement
• Experience working with IT infrastructure teams (e.g., networking, systems, cloud, etc.)
• Familiarity with infrastructure delivery tools and technologies
• Proven track record of successful Agile transformations and release management

What will be nice to have?

• Bachelor's degree or equivalent,
• 10+ years of experience as a Project Manager, Scrum Master or Agile Coach in an IT infrastructure environment
• Certified ScrumMaster (CSM) Certification
• Project Management Professional (PMP)® Certification
• SAFe® Scrum Master Certification
• IT Infrastructure Library (ITIL) Certification

What's in it for you?

• We're proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Recognized in 2023 with the Most Trusted Executive team by Great Place to Work® Canada.
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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